Create an action plan.
Escalate the issue.
Reboot the mail server.
Document the solution.
第1题：
A company finished upgrading the wireless encryption to WPA2 Enterprise. The administratorreceives a call from a user who is unable to connect to the company wireless.Which of the following is MOST likely causing the connection problem?（）
A. The laptop is missing the software supplicant
B. The access point SSID is hidden.
C. The laptop only supports TKIP and AES encryption,
D. The access point is on the wrong channel.
第2题：
An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）
第3题：
A. [edit] user@host# set applications application voicecube inactivity-timeout never
B. [edit] user@host# set applications application voicecube inactivity-timeout 2
C. [edit] user@host# set applications application voicecube destination-port 5060
D. [edit] user@host# set security policies from-zone trust to-zone trust policy intrazone then timeout never
第4题：
An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）
第5题：
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）
第6题：
A user is unable to determine the default system text editor. How can the local administrator assist the user by identifying the default text editor for the system？（）
第7题：
A user selects their proper domain and is unable to log into their Windows computer.The error states：‘System cannot log you on to the domain because the system’s computer account in its primary domain is missing or the password on that account is incorrect’.Which of the following is the MOST likely cause for this error？（）
第8题：
An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）
A. Netstat
B. Ifconfig
C. Hostname
D. Ping
第9题：
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）
第10题：
A user connects to the companys intranet server via a VPN connection from a small office / home office （SOHO） using the broadband service. One day， the user cannot successfully connect to the VPN and receives an error message that states "Username and password are invalid on the domain." Which of the following should be done to correct this problem？（）