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单选题呼叫中心系统中，IVR的简称是（）。A Introduction to Vision and RoboticsB Interactive Voice ResponseC Internet Video RecordingD Intelligent Voice Routing

题目
单选题
呼叫中心系统中，IVR的简称是（）。
A

Introduction to Vision and Robotics

B

Interactive Voice Response

C

Internet Video Recording

D

Intelligent Voice Routing

参考答案和解析
正确答案： B
解析： 暂无解析
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相似问题和答案

第1题：

Which statement is true about the comparison of voice traffic with video traffic？（）

  • A、 Video conferencing traffic tends to be much more bursty in nature and is more prone to have an impact on other traffic flows.
  • B、 Latency requirements are less stringent for video traffic than for voice traffic.
  • C、 Video traffic is less sensitive to dropped packets than for voice traffic.
  • D、 Video traffic requires the retransmission capabilities of TCP whereas voice uses UDP.
  • E、 Voice traffic tends to be much more bursty in nature and is more prone to have an impact on other traffic flows.
  • F、 Voice traffic requires the retransmission capabilities of TCP whereas video uses UDP.

正确答案:A

第2题：

Which set of classes correctly identifies the four traffic classes， from highest priority to lowest priority， specified in the 802.11e standard？（）

  • A、 gold， silver， bronze， and platinum
  • B、 platinum， gold， silver， and bronze
  • C、 titanium， gold， silver， and bronze
  • D、 voice and video， best effort， background， and scavenger
  • E、 voice， video， best effort， and background
  • F、 voice， video， best effort， and scavenger

正确答案:E

第3题：

You are working with a client to classify the different types of application traffic they will have on their network and to assign a QoS value to each traffic flow. The client has identified the following applications: Internet traffic, Oracle, network-based backups, AOL Instant Messenger, IP routing, voice, and voice signaling.Given these types of applications, how many different classes will need to be configured in QoS?（）

A. 8

B. 6

C. 9

D. 5


参考答案：A

第4题：

呼叫中心系统中，IVR的简称是（）。

  • A、Introduction to Vision and Robotics
  • B、Interactive Voice Response
  • C、Internet Video Recording
  • D、Intelligent Voice Routing

正确答案:B

第5题：

Which Internet Protocol(IP) telephony element is best categorizedas a voice application component?（）

  • A、IP telephone
  • B、Voice gateway
  • C、Private branch exchange (PBX)
  • D、Advanced audio conferencing software

正确答案:D

第6题：

Which two statements about the QoS policy generation phase of the Cisco SDM QoS wizard are true？ （）

  • A、 The SDM QoS wizard will create two real-time traffic classes to handle VoIP and voice signaling packets.
  • B、 The SDM QoS wizard will create three real-time traffic classes to handle VoIP， voice signaling， and video packets.
  • C、 The SDM QoS wizard will create four real-time traffic classes to handle VoIP， voice signaling， video， and video streaming packets.
  • D、 The SDM QoS wizard will create two business-critical traffic classes to handle transactional and network management packets.
  • E、 The SDM QoS wizard will create three business-critical traffic classes to handle transactional， network management， and routing packets.
  • F、 The SDM QoS wizard will create four business-critical traffic classes to handle transactional， network management， routing， and best-effort packets.

正确答案:A,E

第7题：

The Company is rolling out Cisco’s Architecture for Voice， Video and Integrated Data （AVVID）.   Which of the following choices represent the fundamental intelligent network services in Cisco’s  AVVID？ （）

  • A、 Quality of Service （QoS）
  • B、 Intelligent platforms
  • C、 Mobility and scalability
  • D、 Security
  • E、 High availability

正确答案:A,C,D,E

第8题：

You are working with CIS .com. who has identified the following IP applications on their network: IP voice and voice signaling, streaming video, PeopleSoft, Microsoft SQL, e-mail, and Internet traffic.If the voice traffic was classified as EF and AF31, the e-mail was classified as AF11, and the Internet traffic was classified as DSCP 0, how would the transactional traffic represented as PeopleSoft and Microsoft SQL be classified?（）

A. DSCP AF21

B. DSCP CS4

C. DSCP AF33

D. DSCP AF13


参考答案：A

第9题：

Refer to the exhibit.   What are three of the basic components of a VoIP network？（）

  • A、software voice applications
  • B、multipoint control unit （MCU）  
  • C、gatekeeper  
  • D、call agent
  • E、interactive voice response （IVR） systems  
  • F、softphones

正确答案:B,C,D

第10题：

If voice and data traffic will be sent and received via a WAN links， what must be configured to provide a certain amount of dedicated bandwidth and to prioritize the voice traffic over other types of network traffic？（）

  • A、IPSec VPN
  • B、QoS mechanism
  • C、Firewall
  • D、NAT
  • E、EIGRP routing protocol
  • F、Static routing

正确答案:B

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