单选题After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）A Run CHKDSKB Boot to ERDC Run MSCONFIGD Go into Safe Mode

第1题：

A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）

• A、The video cable is incorrectly attached.
• B、A corrupted or incorrect video driver is installed.
• C、An incorrect video card is installed in the computer.
• D、The video card is defective and needs to be replaced.

第2题：

After a technician installs a video card, which of the following should the technician configure NEXT?（）

• A、Resolution
• B、Colors
• C、Dots per inch
• D、Refresh rate

第3题：

After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）

• A、Run CHKDSK
• B、Boot to ERD
• C、Run MSCONFIG
• D、Go into Safe Mode

第4题：

A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）

• A、Download and install the correct video driver from the manufacturer’s web site.
• B、Remove the video driver and reboot the computer.
• C、Use the Driver Roll Back feature in Device Manager.
• D、Go back to Windows update and specify the correct video driver.

第5题：

A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）

• A、Press the appropriate function + monitor key.
• B、Adjust the BIOS settings for external display.
• C、Replace the video card on the laptop.
• D、Update video drivers for the video card.

第6题：

A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

• A、Run the CHKDSK utility
• B、Run the disk defragmenter utility
• C、Increase the capacity on the system volume
• D、Convert to a dynamic drive on the system

第7题：

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

• A、Run chkdsk.
• B、Run an antivirus program.
• C、Replace the faulty mouse.
• D、Remove any recently added hardware.

第8题：

Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）

• A、Launch REGEDIT and remove the offending applications from the Run key.
• B、Start the computer in Safe Mode and check Event Viewer.
• C、Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications.
• D、Hit the F6 key as Windows loads and run Repair Broken Links and Applications.

第9题：

An administrator installs a new network card in a properly functioning DC. During the Windows bootup process the DC bluescreens. Which of the following is the NEXT step？（）

• A、 Press F8 and boot to Directory Services Restore Mode.
• B、 Press F8 and boot to Last Known Good Configuration.
• C、 Reboot the server again.
• D、 Press F8 and boot to Safe Mode.

第10题：

An administrator installs a new network card in a properly functioning DC. During the Windows boot up process the DC bluescreens. Which of the following is the NEXT step?（）

• A、Press F8 and boot to Directory Services Restore Mode.
• B、Press F8 and boot to Last Known Good Configuration.
• C、Reboot the server again.
• D、Press F8 and boot to Safe Mode.