单选题A customer plans to order several new pSeries systems and is concerned that the additional heat load may overwhelm the current air-handling system.  How might the pSeries technical specialist aid the customer in addressing their concern？（）A Direct the 

第1题：

The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

• A、Recommend the customer call EMC.
• B、Recommend the customer call IBM hardware support.
• C、Recommend the customer contact SupportLine.
• D、Recommend the customer re-creates the volume groups.

第2题：

The pSeries technical specialist just finished reviewing the system configurations with the customer. The customer requested that many of the availability options，initially configured，be removed due to budgetary constraints.   What should be done next？（）

• A、Remove the availability options，as requested， and place the systems on order.
• B、Keep the availability options in the configurations and engage the pricer to provide deep discounting on the solution.
• C、Remove the availability options and review the new configurations with the customer，highlighting the potential exposures.
• D、Keep the availability options in the configurations， knowing that these options may prevent a critical situation in the future.

第3题：

A customer has ordered a rack， a p650， two p630s， and two p615s.  During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit.  However， the specialist knows that the p650 will be racked， but the other systems will arrive separately.  In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）

• A、Because additional systems would require more power receptacles
• B、Because the customer may need to do additional facilities planning
• C、Because the customer needs additional funding to cover the services
• D、Because postponing the eventual discussion will likely lead to customer dissatisfaction

第4题：

A customer is getting ready to install a new pSeries system into their data center.  They are concerned about providing the appropriate clearance around their 7014-T42 to allow for maintenance.  What reference material should the pSeries technical specialist provide to the customer？（）

• A、Sales Manual
• B、Announcement Letter
• C、Site and Hardware Planning Information
• D、Adapter， Devices， and Cable Information for Multiple Bus Systems

第5题：

A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them.  Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）

• A、The technical support specialist has completed a UNIX course at college.
• B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.
• C、The technical support specialist’s company sells $3M of UNIX computer systems every year.
• D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.

第6题：

After visiting several customers， the pSeries technical specialist returns to the office late in the day and makes a list of the various customer requests.  The specialist decided to complete at least one task before leaving for the day.  Which of the following is most important to complete immediately？（）

• A、Send a flyer on new p5-520. 
• B、Provide shipment delivery status.
• C、Order a new system per the purchase order.
• D、Retrieve and send a whitepaper on SCSI performance.

第7题：

A customer needs both a database and application server to communicate over a network.  The new systems will be connected to the same network as the current IBM equipment with known IBM serial numbers.  How could a pSeries technical specialist best determine which type of network card is appropriate， without making an additional call to the customer？（）

• A、Use an Inventory Services retrieval to show adapter features.
• B、Retrieve previous eConfig proposals to see what others had shown.
• C、Call the Account Executive to ask what the customer has used in the past.
• D、Query the Supportline problem record database for the customer and LAN keyword matches.

第8题：

A customer is looking for a low-cost pSeries solution.  The pSeries technical specialist is recommending several p650 Express Configurations.  When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）

• A、Some Express Configurations limit the amount of maximum memory at order time.
• B、The customer must meet minimum system requirements to obtain Express Configuration pricing. 
• C、The Express Configurations offer less than the maximum number of processors.
• D、The Express Configurations are only offered through the QuickShip Program.

第9题：

A customer is ready to order a pSeries solution.  However， the pSeries technical specialist is unsure whether the customer preferred the fibre channel or the external SCSI disk attachment option.  What is the most appropriate action for the specialist to take next？（）

• A、Ask the customer to confirm which option is best for their environment.
• B、Order the fibre channel option and purchase a converter later if necessary.
• C、Order both SCSI and fibre channel adapters to cover both potential options.
• D、Inform the customer that fibre channel was selected for performance reasons.

第10题：

A customer plans to order several new pSeries systems and is concerned that the additional heat load may overwhelm the current air-handling system.  How might the pSeries technical specialist aid the customer in addressing their concern？（）

• A、Direct the customer to the Installation Guide for each system to identify the power requirements.
• B、Direct the customer to engage their site personnel to ensure the proper power connectors are provided to support the systems.
• C、Direct the customer to the Site and Hardware Planning Information and review the system requirements for each new pSeries system.
• D、Direct the customer to the Site and Hardware Planning Information to confirm that enough space is available in the rack to allow for proper airflow.