Clean the scanner glass on the distant machine.
Clean the scanner glass on the local machine.
Clean the printer head on the local machine.
Call the telephone company to increase the line signal level.
第1题：
You are delegated administrative control of the Administration organizational unit （OU）. The Administration OU has 12 Window 2000 Professional computers that were recently purchased. Each computer has a fax modem. Each computer has the Fax service installed with default values and settings. A user named Helene reports that she can use Microsoft Word 2000 to sendfaxes， but she cannot receive any faxes by using the fax printer. She also informs you that she cannot reconfigure the Fax service on her computer. You want to reconfigure the Fax service correctly. You want to accomplish this with the least amount of administrative effort. You logon to Helene’s computer by using local Administrator account. What should you do next？ （）
第2题：
A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）
第3题：
Which of the following printer types uses thin print pins to transfer ink from a fiber or ribbon？ （）
第4题：
A user wants to be able to receive help from a coworker that is located outside the company’s local office. Which of the following MUST be enabled to allow the user to watch and interact with the coworker simultaneously?（）
第5题：
The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）
第6题：
A customer, Jill, has a dim image on her internal LCD panel, but when connecting to an external display, the image is fine. Which of the following is MOST likely the cause?（）
第7题：
A user copied files from a CD and now the files can only be opened as read-only. Which of the following utilities can be used to allow the user the ability to edit the files?（）
第8题：
When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）
第9题：
A technician notices a machine’s performance has degraded. The machine has constant errorswhen trying to read data from the drive. Which of the following should be used to repair the disk errors?（）
第10题：
An administrator has received complaints from users that an application is not available while other applications run. This application resides on an NFS mounted filesystem. Which of the following commands should be run as a reasonable first step to handle this problem？（）