The printer cable is not bi-directional.
The user does not have full printer administration rights.
The computer cannot spool and send the print job fast enough.
The print job is too big for the amount of available memory.
第1题：
A. Replace the print roller
B. Reset to factory defaults
C. Replace the wristband roll
D. Clean the heating assembly
第2题：
A(n) ______ document is an interlinked system of documents in which a user may iump from one document to another in a nonlinear,associative way．
A．Hipertext
B．Web
C．Html
D．XML
第3题：
Which of the following tools and techniques can be used to collect information for the project closure reports?
A Customer Surveys
B Brainstorming
C Document and Performance Analysis
D Lessons Learned
E All of the above
第4题：
A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）
第5题：
When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）
第6题：
A. Create an incident record
B. Verify the problem is resolved
C. Document the solution
D. Notify the user the problem is resolved
第7题：
DOM is a platform. and language -(66)API that allows programs and scripts to dynamically access and update the content, structure and style. of WWW documents(currently, definitions for HTML and XML documents are part of the specification). The document can be further processed and the results of that processing can be incorporated back into the presented(67)DOM is a(68)-based API to documents, which requires the whole document to be represented in(69)while processing it. A simpler alternative to DOM is the event - based SAX, which can be used to process very large(70)documents that do not fit into the memory available for processing.
A．specific
B．neutral
C．contained
D．related
第8题：
Two users share the same Windows 7 computer. The first user creates a document intended to be used by both users, and then logs off. The second user logs on and types the name of the document in the Start menu, but the document is not found. Which of the following is the problem?（）
A. The document is set to hidden.
B. The document is locked.
C. The document was saved as a system document.
D. The document is owned by the first user.
第9题：
The last step in resolving an end user ticket should be which of the following?（）
第10题：
A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）