An administrator received a call from a user whose PC crashe

第1题：

An administrator issues the command ping 127.0.0.1 from the command line prompt on a PC. If a reply is received, what does this confirm（）。

• A、The PC has connectivity with a local host.
• B、The PC has connectivity with a Layer 3 device.
• C、The PC has a default gateway correctly configured.
• D、The PC has connectivity up to Layer 5 of the OSI model.
• E、The PC has the TCP/IP protocol stack correctly installed.

第2题：

A user received an email from their bank asking them to login and verify their personal information.The user complies and fills in the requested information. Days later the user notices their checking account is empty. This is a result of which of the following?（）

• A、Spam
• B、Phishing
• C、Adware
• D、A Trojan

第3题：

第4题：

An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）

• A、 Create an action plan.
• B、 Escalate the issue.
• C、 Reboot the mail server.
• D、 Document the solution.

第5题：

An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）

• A、Implement preventative measures.
• B、Close the issue.
• C、Document the outcome.
• D、Question other users to make sure they are not having the same issue

第6题：

An administrator issues the command ping 127.0.0.1 from the command line prompt on a PC.If a reply is received, what does this confirm?（）

• A、The PC has connectivity with a local host.
• B、The PC has connectivity with a Layer 3 device.
• C、The PC has a default gateway correctly configured
• D、The PC has connectivity up to Layer 5 of the OSI model
• E、The PC has the TCP/IP protocol stack correctly installed.

第7题：

An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again.  Which of the following is the NEXT step that the administrator should take？（）

• A、 Implement preventative measures.
• B、 Close the issue.
• C、 Document the outcome.
• D、 Question other users to make sure they are not having the same issue.

第8题：

You have configured the Odyssey Access Client with a profile which has the "Disable Server Verification" setting cleared.What will be the result if the device certificate on the MAG Series device has expired and the user attempts to authenticate?（）

• A、The user will be instructed to call the network administrator.
• B、The user will fail authentication.
• C、The user will be prompted to install a new device certificate on the MAG Series device.
• D、The user will successfully authenticate and have full network access.

第9题：

The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）

• A、Clean the scanner glass on the distant machine.
• B、Clean the scanner glass on the local machine.
• C、Clean the printer head on the local machine.
• D、Call the telephone company to increase the line signal level.

第10题：

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

• A、 Reboot the file server.
• B、 Ask the user what they were doing when they noticed the problem.
• C、 Ask the user to reboot their PC.
• D、 Ask the user to ping the default gateway and report the response times back to the administrator.