单选题A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）A Download and install the correct vi

第1题：

Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?（）

• A、Defragment the hard drive
• B、Discuss safe web-browsing habits with the customer
• C、Delete temporary files, cookies and browser history
• D、Install anti-virus software which uses manual updates

第2题：

A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第3题：

第4题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

• A、Put all other work orders on hold and assist the user with all their computer issues.
• B、Have another technician take over support calls for this user.
• C、Explain that the user needs to fill out a work order for the computer problems.
• D、Ask the user to call another technician for more in-depth assistance.

第5题：

Which of the following would BEST optimize a computer that is heavily used? （）

• A、Scandisk
• B、Defrag
• C、Indexing
• D、Chkdsk

第6题：

A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）

• A、The video cable is incorrectly attached.
• B、A corrupted or incorrect video driver is installed.
• C、An incorrect video card is installed in the computer.
• D、The video card is defective and needs to be replaced.

第7题：

A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）

• A、Download and install the correct video driver from the manufacturer’s web site.
• B、Remove the video driver and reboot the computer.
• C、Use the Driver Roll Back feature in Device Manager.
• D、Go back to Windows update and specify the correct video driver.

第8题：

After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）

• A、Run CHKDSK
• B、Boot to ERD
• C、Run MSCONFIG
• D、Go into Safe Mode

第9题：

A user who is running Windows XP Professional reports that the computer monitor stopped functioning following an installation of an updated driver for the video card and that attempts to delete and re-install the original driver have not corrected the situation. Which of the following actions would be BEST to correct this situation？（）

• A、Reset the system BIOS.
• B、Use System Restore.
• C、Change the color profile.
• D、Replace the video card.

第10题：

You install a 16-Bit ISA sound card on your Windows 2000 Professional computer. You install the manufacturer’s device driver for the sound card. You then restart the computer. During the start up process, the computer stops loading and Windows 2000 Professional. You restart the computer, and again the computer stops loading Windows 2000 Professional computer.  You start the computer in Safe Mode. What should you do next?（）

• A、Remove the sound card device driver by enabling driver signing.
• B、Remove the sound card device driver by disabling driver signing.
• C、Disable the sound card device driver by using the disable command.
• D、Disable the sound card device driver by using computer management.