Cisco.com offers account managers which three of these resources？ （）
第1题：
The Importance of Information in the Supply Chain Information is important because it provides the facts that supply chain managers use to make decisions. Without information, a manger will not know what customers want, how much inventory is in stock and when more products should be produced and shipped. In short, without information, a manager can only make decisions blindly. Managers must understand how information is gathered and analyzed. This is where information technology comes into play. Information technology serves as the eyes and ears of management in a supply chain, capturing and delivering the information necessary to make a good decision. For instance, an IT system at a personal computer manufacturer may help a manager analyze the information and recommend an action. The manager can use the remaining chips first, then look at demand forecast, and determine whether to order more chips. There are four reasons why timely and accurate information has become more important for effective logistics system design and operations. First, customers recognize information about order status, product availability, delivery schedule, and shipment tracking as necessary elements of total customer service. Then, managers realize that information can be used to reduce human resource requirements. What’s more, information increases flexibility with regard to how, when, and where resources may be used to gain strategic advantage. And finally, enhanced information transfer and exchange capability using the Internet is changing relationships between buyers and sellers and refining channel relationships.
21. Information is so important that()
A. managers can make decisions without it
B. managers can only make decisions blindly without it
C. managers will know nothing without it
22. Information technology()
A. could be used to gather and deliver information for?decision-making
B. is necessary to make a good decision
C. can be used to determine whether to order more chips
23. Information can()
A. help customers to know many things but not product availability.
B. not be used to reduce human resource requirements
C. help to refine channel relationships
24. If you are a manager, you will use information to().
A. help improve customer service
B. order more chips
C. know which staff member is not on duty and should be laid off
25. The main point of this passage is about().
A. how to use information
B. the importance of information
C. where to gather information
第2题：
Which program is found in Training and Events contains information about certification andadditional Cisco educational resources that enable you to further your professional opportunities？（）
第3题：
Which of the following is closet to Deming's definition of Quality:
A . conformance to requirements.
B . fitness for use.
C . continuous improvement of products and services.
D . customer focus.
E . All of the above.
第4题：
Which resource would an account manager use to create， place， and manage orders for Ciscoproducts and services？（）
第5题：
You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）
第6题：
A. includes three design levels
B. incorporates products and technologies into enterprise, service provider, and commercial systems
C. extends the value of designs through a sustained development plan
D. does not factor customer input design process
E. facilitates faster and more reliable customer deployments
F. incorporates a narrow range of technologies and products
第7题：
Which of the following links on SMB Partner Central home page provides information about SMB Specialization training?（）
第8题：
110 Which of the following is closet to Deming's definition of Quality:
A. conformance to requirements.
B. fitness for use.
C. continuous improvement of products and services.
D. customer focus.
E. All of the above
第9题：
Small businesses face unique customer challenges, which three challenges are small businesses looking to overcome？（）
第10题：
The Channel Partner Program falls under which section of Cisco.com？（）