Which Cisco support service prod

第1题：

Which three are the components of the Cisco Services portfolio?（）

• A、Cisco Remote Management Services
• B、Cisco Special Services
• C、Cisco Advisory Services
• D、Cisco Outsourcing Program
• E、Cisco Advanced Services
• F、Cisco Technical Support Services

第2题：

If you have Cisco integrated services router and need to upgrade the Cisco IOS image,which kind of Cisco Support services do you need?（）

• A、Cisco SMARTNet onsite
• B、Cisco TAC
• C、Advanced Hardware Replacement
• D、Software Support

第3题：

第4题：

How does the Cisco Small Service Business Pro Service differ from the Cisco Small Business Pro warranty？（）

• A、 access to Cisco Small Business Support Community
• B、 device-level warranty
• C、 Cisco Small Business Pro Products only
• D、 speed of hardware replacement

第5题：

Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）

• A、CiscoSMARTnet for SBCS
• B、Cisco Smart Care Service
• C、SMARTnet Partner Service
• D、Cisco Smart Foundation Service
• E、Cisco Technical Assistance Center

第6题：

What makes the Cisco End-to-End solution superior to competitor offerings?（）

• A、The Cisco Full-Service network foundation delivers a layered security approach that introduces interoperability issues
• B、The Cisco Full-service Network Foundation Increases the support Cost
• C、The Cisco Full-Service Network Foundation delivers a static single layer security approach that eliminates the interoperability issues
• D、The Cisco Full-Service Network Foundation Delivers a layered security Approach that eliminates the interoperability issues

第7题：

Which Cisco Products are covered under the Cisco SMB Support Assistant?（）

• A、Cisco Switches only
• B、All Cisco Products
• C、Cisco Integrated Services Routers Only
• D、Low-End Products only

第8题：

Which three components of the Cisco SMB Assistant Service?（）

• A、Advanced replacement on the next business day
• B、Support for every Cisco Product
• C、Cases Opened Via E-mail or Telephone at any time
• D、Immediate Support from the Cisco TAC Engineers
• E、NBD callback from a Specialized Engineer During Regular Business Hours
• F、Support for low-end products only

第9题：

Which service is provided by Cisco SMARTnet？（）

• A、 Investment protection with upgrade discounts
• B、 around-the clock access to Cisco Technical Access Center
• C、 Cisco Learning Credits for IT staff development
• D、 service level agreements to ensure uptime requirements are met

第10题：

Which statement best describes what Cisco Smart Care Service provides?（）

• A、bundled technical support and maintenance for Cisco networks
• B、bundled, unlimited support with the purchase of any Cisco product
• C、technical support, maintenance, and monitoring to Cisco networks
• D、fee-based add-on support and tech-to-tech assistance for Cisco products