A customer’s server is experiencing slow application response due to lack of processor power. In which one of the following systems would the addition of the Expand On Demand processor upgrade feature benefit future expansion？（）
第1题：
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第2题：
Customer service is the performance of activities to ( )
A. control costs of production
B.expand company' s business
C. ensure customer satisfaction
第3题：
The starting point in the development of a top-down PERT/CPM chart is the _____ .
A.Project specification tree.
B.Customer's deliverable list.
C.Customer's milestone dates.
D.Work breakdown structure.
E.Listing of customer team meeting dates.
第4题：
Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）
第5题：
第6题：
That's our promise to you as our ()customer.
A、valuable
B、valueless
C、 worthless
D、valued
第7题：
Shop assistant:______, Sir?
Customer. I am looking for the men's wear section.
第8题：
● The starting point in the development of a top-down PERT/CPM chart is the _____ .
A Project specification tree.
B Customer's deliverable list.
C Customer's milestone dates.
D Work breakdown structure.
E Listing of customer team meeting dates.
第9题：
下面的XML片断中结构完整的是（）。
第10题：
You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）