A technician is performing a me

第1题：

Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

• A、To help the technician learn how to perform the task 
• B、To determine if the user is performing the task properly 
• C、To determine if the user is authorized to perform the task 
• D、To help the technician determine if there is a better way to perform the task in question 

第2题：

A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g. TheWLAN card is showing connected at 11Mbps. Which of the following would be the BEST reason why theWLAN card is performing at that speed? （）

• A、The WLAN card is 802.11g.
• B、The WLAN card is 802.11b.
• C、The WLAN card is 802.11n.
• D、The WLAN card is 802.11a.

第3题：

A technician needs to manage a switch by using the management port on the back of the switch.Which of the following cables would the technician use?（）

• A、Straight
• B、Console
• C、Crossover
• D、Loopback

第4题：

A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?（）

• A、Cable tester
• B、Multimeter
• C、Toner probe
• D、Loopback plug

第5题：

A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）

• A、System logs
• B、Security logs
• C、Application logs
• D、Application installation logs

第6题：

Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

• A、The technician should always bend at the waist and lift with their arms.
• B、The technician should seek assistance from an available customer.
• C、The technician should always bend at the waist and lift with their back.
• D、The technician should get assistance from another technician.

第7题：

A technician is performing preventive maintenance on the hardware components in a workstation. Which of the following actions should the technician take？ （）

• A、Remove the case front and clean the air vents.
• B、Unplug the capacitors from the board and clean the contacts.
• C、Remove the processor and clean the pins with an eraser.
• D、Remove the processor and clean any dust that has collected between the processor and the heatsink.

第8题：

A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）

• A、The technician plugged a USB 2.0 device into a USB 1.1 port.
• B、The technician needs to reboot the computer for the device to work.
• C、The technician plugged a USB 1.1 device into a USB 2.0 port.
• D、The front panel connectors are not plugged into the motherboard.

第9题：

A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).

• A、Boot into Safe Mode
• B、Replace the motherboard
• C、Uninstall the application
• D、Replace the hard drive
• E、Install more RAM

第10题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.