A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they w

第1题：

A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation?（）

• A、Have the client purchase a SATA compatible system board.
• B、Have the client purchase a SATA to IDE conversion kit.
• C、Have the client return the drive and purchase an IDE compatible drive.
• D、Have the client purchase a SCSI to SATA conversion kit.

第2题：

The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?（）

• A、A new default gateway has been setup.
• B、A new Internet shortcut has been added.
• C、A new web browser has been installed and is now the default.
• D、A proxy server has been enabled.

第3题：

第4题：

The user turns on the computer and hears a popping sound and detects a burning smell. Thesystem will not power on. Which of the following is the MOST likely problem?（）

• A、Power supply has blown.
• B、CPU fan is faulty.
• C、Motherboard has overheated and shutdown.
• D、UPS has been tripped.

第5题：

A server has failed after a tested and scheduled change control has been implemented.  Which of the following is the FIRST thing the server technician should do？（）

• A、Perform a root cause analysis.
• B、Escalate the problem.
• C、Notify stakeholders.
• D、Establish a plan of action.

第6题：

A developer is designing a web application that must verify for each request： The originating request is froma trusted network. The client has a valid session.The client has been authenticated. Which design pattern provides a solution in this situation？（）

• A、Transfer Object
• B、Session Facade
• C、Intercepting Filter
• D、Template Method
• E、Model-View-Controller

第7题：

When implementing a solution to a problem, which of the following is the BEST course of action to take?（）

• A、Replace all components simultaneously to ensure that the system is functional.
• B、Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software
• C、Purchase new parts for the system to confirm that they function.
• D、Implement one change at a time, reversing the change if it has not resolved the problem.

第8题：

第9题：

Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

• A、After an unsuccessful reboot
• B、If a user’s IP address has been spoofed
• C、After using IPCONFIG /RELEASE
• D、If the computer has an ARP address conflict

第10题：

A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

• A、Transfer the customer to another technician, who can allocate more time to the issue.
• B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
• C、Listen to what the customer has to say and calmly recommend the best course of action.
• D、Use technical language to demonstrate knowledge and expertise to the customer.