Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the h

题目

Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）

A、Talk to co-workers while interacting with customers to help diagnose the issues
B、Be culturally sensitive
C、Provide each user with a complete, detailed report of the current outage status
D、Listen and do not interrupt a customer and then provide a brief status update

如果没有搜索结果或未解决您的问题，请直接联系老师获取答案。

相似问题和答案

第1题：

More recently, lasers have been used to () skin discolorations.

A.take

B.remove

C.recover

D.move

正确答案：B
解析：take, 携带;recover, 恢复;move, 移动。remove, 除去，符合句子的意思，所以应该选B.

第2题：

If we had a sample in hand, we () to negotiate business with our end-users now.

A、would be able

B、should have

C、had been able

D、should have been able

参考答案：A

第3题：

What do you think of the work Tom has done recently? I feel ()that the work shouldn‘t have been done so carelessly.

A、badly

B、directly

C、strongly

D、hardly

参考答案：C

第4题：

A. Talk to co-workers while interacting with customers to help diagnose the issues

B. Be culturally sensitive

C. Provide each user with a complete, detailed report of the current outage status

D. Listen and do not interrupt a customer and then provide a brief status update

参考答案：D

第5题：

Several shoals______reported to exist in the area southwest of the Brothers．

A.have

B.have been

C.has

D.has been

正确答案：B
在Brothers的西南区域以被报告存在几个浅滩。

第6题：

His book is reported () into several foreign languages already.

A、to be translated

B、to have translated

C、to translate

D、to have been translated

参考答案：D

第7题：

Considering your financial situations, which we realize have not been good recently, we have not () you for payment.

A、compressed

B、pressured

C、pressed

D、stessed

参考答案：C

第8题：

in order to satisfy this demand several proposals have been ______________.

A. put on

B. put forward

C. put off

D. put up

参考答案：B

第9题：

You executed this command to create a password file:$ orapwd file = orapworcl entries = 10 ignorecase = NWhich two statements are true about the password file?()

A. It will permit the use of uppercase passwords for database users who have been granted the SYSOPER role.

B. It contains username and passwords of database users who are members of the OSOPER operating system group.

C. It contains usernames and passwords of database users who are members of the OSDBA operating system group.

D. It will permit the use of lowercase passwords for database users who have granted the SYSDBA role.

E. It will not permit the use of mixed case passwords for the database users who have been granted the SYSDBA role.

参考答案：A, D

第10题：

Two business partners have recently been connected via a dedicated extranet. It has been discovered that each of the companies are using the same private IP address space.Which of the following will help to resolve potential routing issues?（）

A.Multicast

B.PAT

C.CIDR

D.NAT

参考答案：D

Several users have recently been

题目

相似问题和答案

更多相关问题

相关内容