A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take? ()
第1题:
A. Transfer the customer to another technician, who can allocate more time to the issue.
B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
C. Listen to what the customer has to say and calmly recommend the best course of action.
D. Use technical language to demonstrate knowledge and expertise to the customer.
第2题:
A company would like to dispose of old toner units. Which of the following would be the MOST appropriate course of action to take?()
第3题:
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?()
A. Restart the print job in the print queue.
B. Print a test page from the printer properties.
C. Run the Add Printer Wizard.
D. Restart the print spooler service.
第4题:
A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take?()
第5题:
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?()
第6题:
A. Windows Firewall settings
B. DHCP settings
C. Disable HomeGroup
D. Wireless on/off switch
第7题:
A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?()
第8题:
A. Open all the doors in the printer.
B. Clear the print queue.
C. Turn the printer off.
D. Take the printer offline.
第9题:
A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?()
第10题:
A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST?()