Print spooler has stalled
Device driver has failure
Incorrect form is printing
Incompatible driver is installed
第1题：
A. Open all the doors in the printer.
B. Clear the print queue.
C. Turn the printer off.
D. Take the printer offline.
第2题：
A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）
第3题：
You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer.
The Sales department frequently prints multiple-page presentation graphics, which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print.
You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort.
What should you do?
A．Configure the priority of the printer to 50. Add a new printer, and set the priority to 1. For the new printer, deny print permission for users in the Sales department.
B．Configure the priority of the printer to 50. Add a new printer, and set the priority to 99. For the new printer, deny print permissions for users in the Sales department.
C．Monitor the print queue and raise the priority of all print jobs that are sent by users who are not members of the Sales department.
D．Delete the old printer. Add a new printer, and set the priority to a higher value. Pause the print queue only when graphic intensive print jobs are printing.
第4题：
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）
第5题：
A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？ （）
第6题：
A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）
第7题：
A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）
第8题：
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）
A. Restart the print job in the print queue.
B. Print a test page from the printer properties.
C. Run the Add Printer Wizard.
D. Restart the print spooler service.
第9题：
A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）
第10题：
A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）