Gather information from the customer.
Isolate the problem on the device.
Read the service documentation for possible causes.
Check the parts life counters.
第1题：
A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check？（）
第2题：
A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?（）
第3题：
A. Call their local ISP
B. Verify the IP information of the server
C. Check their local Internet connection
D. Verify the hostname of the server
第4题：
A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）
第5题：
A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）
第6题：
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）
第7题：
Which of the following should the technician do FIRST when removing a paper jam?（）
第8题：
A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?（）
第9题：
A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST?（）
第10题：
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）