The customer used their IBM Customer Number
The customer has activated their base warranty
The customer purchased Remote Technical Support Servicepac
The customer escalated the issue to the Duty Manager
第1题：
What IBM resource helps to easily identify a business application that has been validated on IBM Systems？（） NOTE:// Solutions that are in this resource represent applications that enable IBM Systems and verify， through customer experience， installing and running in a customer location.
第2题：
A customer server has the maximum local storage installed. The customer plans to share this new storage with other servers. Which of the following provides that server additional storage？（）
第3题：
A. Perform a full system backup.
B. Follow up with the customer, verifying satisfaction.
C. Ask their manager to contact the customer.
D. Perform a complimentary virus scan.
第4题：
A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
第5题：
A customer is planning to upgrade two VMware ESX servers from 3.5 to 4.1 after recently installing a new XIV Storage System. Each server has 4 HBAs connected to redundant fabrics for a total of 4 paths per server to storage. The customer wants to increase the throughput available to the ESX servers. What configuration setting does the storage specialist need to highlight?（）
第6题：
A customer has an entry level Power System that is currently partitioned and managed by a Hardware Management Console （HMC）. For operational reasons， it must be disconnected from the HMC and configured as a new development system. How should the customer proceed to implement PowerVM Express and Integrated Virtualization Manager （IVM） on this Power System？ （）
第7题：
A customer has just purchased six x346 servers running Windows 2003 Web Edition.They are expecting to add six additional x346’s in three months.They have a requirement to automatically deploy the current server image upon the new servers. What TWO actions are required to complete this task？（）
第8题：
A customer is planning to upgrade two VMware ESX servers from 3.5 to 4.1 after recently installing a new XIV Storage System. Each server has 4 HBAs connected to redundant fabrics for a total of 4 paths per server to storage. The customer wants to increase the throughput available to the ESX servers.What configuration setting does the storage specialist need to highlight?（）
A. increase the buffer credits on the HBAs
B. increase the number of device logins on the ESX servers
C. additional paths will be required between the servers and storage
D. multipath option on the ESX servers should be changed to round-robin
第9题：
A customer has asked the System x Sales Specialist to provide a solution that meets the following requirements： -- 4U rack-dense server -- 4 quad-core processors -- 32 GB of memory -- 4 Internal SAS hard drives with RAID 5 support -- Redundant Power Supplies -- 7 PCI-E slots available A competitor presented the customer with a solution comparable to a Dell PowerEdge 4-socket server. Which of the following should the System x Sales Specialist present as an advantage over the competitor’s solution？ （）
第10题：
A manufacturing customer wants a consolidation solution that provides scale-out capability and the highest processor density per rack unit. Which of the following solution meets customer’s requirement？（）