Run the hard disk manufacturer’s diagnostic program
Re-image the drive
Replace the hard drive and load Windows
Ask the user diagnostic questions
第1题：
A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）
第2题：
A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）
第3题：
A. Warn the user
B. Report through proper channels
C. Wipe the drive
D. Give the computer back to the user
第4题：
A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）
第5题：
An administrator has removed a SATA hard drive from a failed server. Which of the following adapters would MOST likely be used by the administrator to transfer files from the drive to a laptop？（）
第6题：
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
第7题：
A server has a single failed hard drive in an array that is accessed through a hot plug backplane to ease replacement of failed drives. After replacing the drive several times， each of the replacement drives failed to power up and rebuild as the failed drive. Which of the following is the MOST likely cause of the failures？（）
第8题：
A user works daily with video production and needs portable storage which will allow them to transport their work back and forth from home. Taking the users storage and bandwidth requirements into consideration, which of the following would BEST suit the users needs?（）
第9题：
A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）
第10题：
A computer has been upgraded with a new hard drive and after reassembling the computer and turning the computer on， the drive LED remains lit and an error message during power-on self test （POST） states， ’No Drive Present.’ Which of the following would MOST likely be the cause？（）