问答题Passage 5　　● Read the memo and the email below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　AFT CLEANING SERVICES LTD　　To: Liz Smith, Supervisor　　From:

Practice 9　　● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.　　● Write a memo to the Human Resources Manager:　　● requesting a temporary PA for the trip　　● explaining why your PA cannot go with you　　● giving the dates of the trip.　　● Write about 30-40 words on your Answer Sheet.　　MEMO　　TO:______　　From:______　　Date: 11 March 2002　　Subject: Temporary PA

Passage 7　　● Read the emails below.　　● Complete the table on the opposite page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi, Colleen,　　There are a few changes in the original plan for Ms. Garcia’s visit on Wednesday 20 October. The flight is due at 11: 00 and it’s about 45-minute drive to our company. At 12:30, the lunch will be at the Swan Hotel instead of the White Hart. At 16: 00, Tom McAllister will show the video about our new product. Carol Snape will be absent. As John Sallis has to leave early, Sue Smith will take Ms. Garcia to the airport.　　Could you please inform Ms. Garcia of the changes?ThanksHenrikHi, Henrik,　　I’ll send Ms. Garcia a new journey plan at once.Best regards,Colleen

Passage 6　　● Read the memo and advertisement below.　　● Complete the form at the bottom of the page.　　● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.　　Northern Software　　24 Queens Road, Chapeltown　　To: Jean Palmer, Purchasing　　From: Tom Milton, Accounts　　Date: 1 March 2002　　Subject: Envelopes　　We’ve run out of the envelopes we use for mailing invoices­—the white ones with windows. I need some more tomorrow—I don’t want to delay sending the customer bills this month, so please order the envelopes today, and have them delivered as soon as possible. I’ve got about 200 invoices to post.　　HAYES OFFICE SUPPLIES　　Reductions on some product lines　　Brown or white envelopes (supplied in quantities of 100,500 or 1000)　　—15% off catalogue price　　Product code: EV300 (plain) or EV311 (with window)　　Three delivery services available:　　one week (free)　　four days (minimum charge ￡2)　　next day (minimum charge ￡5)　　101 Leeds Road, Chapeltown　　Tel: 2759087 Fax: 2759088　　ORDER FORM　　Company name:　　　　　　　　　　　　　　(41)______　　Delivery address:　　　　　　　　　　　　(42)______Chapeltown　　Product code:　　　　　　　　　　　　　　(43)______　　Colour:　　　　　　　　　　　　　　　　　(44)______　　Quantity:　　　　　　　　　　　　　　　　500　　Delivery service required:　　　　　　　 (45)______　　Company:　　　　　　　　　　　 　　　　　(41)______　　Name of person to contact:　 　　　　　　(42)______　　Address of property to be cleaned:　　　 (43)______　　Starting date:　　　　　　　　　　 　　　(44)______　　How client first heard about us:　　　 　(45)______　　Journey Plan　　DATE:　　 　　　　　　　　　　　　　　　　 (41)______　　11: 45　　　　arrival at 　　　　　　　　　(42)______　　12:30　　 　　lunch at 　　　　　　　　　　(43)______　　14: 00　　　　Meeting in boardroom　　15: 30　 　　Coffee break　　16: 00　 　　Product presentation (made by (44)______)　　18:00　　 　　(45)______to accompany Ms. Garcia to the airport　　Name of Company:　　　　　　　　　　SCB COMPANY　　Delegate Type:　　　　　　　　　　　 　　　(41)______　　Number of Participants:　　　　　　　　　　(42)______　　Accommodation :　　　　　　　　　　　　　　(43)______　　Conference Room Size:　　　　　　　　　　　(44)______　　Transportation :　　　　　　　　　　　　　　(45)______

The extract below comes from an article which appeared in a magazine called Society Today. You read the extract and have strong feelings about its contents, and decide to write an article, in which you respond to the points made and express your own views.　　You should write the article in no fewer than 120 words. Now write your letter on the answer sheet.

Passage 7Questions 34—45　　● Read the text below about how to order products.　　● In most of the lines 41—52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.　　●If a line is correct, write CORRECT on your Answer Sheet.　　●There is an extra word in the line, write the extra word on your Answer sheet.　　Special Products Co. —How to Order　　0. Our specialty is our convenient catalogue system. Instead of　　00. spending time going to a shop, you simply order it direct from us.　　34. Ordering is easy and delivery fast. Once received, your order will　　35. normally be dispatched within 72 hours. We will inform to you　　36. immediately should any items be out of stock. If you are not happy　　37. with your purchases please return them to us within the l5 days in their　　38. original packaging and we will return you for in full. Quality is our main　　39. criterion. Each item is under unconditionally guaranteed for 6 months.　　40. You will receive a receipt and with your order which is your guarantee.　　41. In the unlikely event of damage to an item during delivery, should please　　42. contact with us immediately on 0197 3101772 and we will arrange for　　43. its return or replacement.　　44. All prices and promotional　　45. offers are valid until 30th September.