单选题Which of the following alone can differentiate you from your competitors when handing a business card to customers?A The size of the card.B The right color scheme.C A unique design of the card.D A friendlier logo of your company.

An e—book (also referred to as an electronic book, e—book, or e—book) is a digital version of a print book that you download and read. But if you want to read an e—book , you must have an E—book Reader, which is a kind of free software used by your computer. Make sure you have instal1ed the appropriate Reader before you download your e—book from the Internet.The software allows you to turn the words on the screen into the size you like. It also helps you turn pages and change your viewing options. E —books are a fun alternative to regular books. You can download them to any computers and create your library of hundreds of titles. If you load them onto your portable computer, you can take them with you when you travel. Some e—books are even interactive! Best of all, when you order an e—book, there is no waiting and no shipping charges. The amount of time it takes to download your e —book depends on the speed of your connection and the size of your e— book.

26、From this passage, we learn that an e—book()

A、 can be found in any library

B、 can be read directly from the Internet

C、 can be read when special software is installed

27、 The E-book Reader is used for()

A、 reading an e—book you’ve downloaded

B、 turning a print book into a digital version

C、 downloading an e—book from the Internet

D、 copying an e—book onto a portable computer

28、 From this passage, we can learn that()

A、 you can read an e-book on a laptop when you travel

B、 you can order an e—book using the E—book Reader

C、 the e—books ordered have to be shipped to you

D、 it takes a lot of trouble reading an e—book

29、 Which of the following statements is TRUE?()

A、 An e—book is ordered in print book、

B、 The size of the words in an e—book cannot be changed

C、 The downloading time is decided by the c—book’s size

D、 There is less fun reading an e—book than a print book、

30、 The passage is mainly about()

A、 a better way to download an E—book

B、 a new kind of book—the E—books

C、 the new version of E—books

阅读短文，判断句子正误，正确的写T，错误的写F。

Save Money by Understanding Why You Spend It

To save money, you simply need to spend less than you earn. It is easy to say, but why is' it so difficult to do? To answer this question, you need to study the factors that keep you spending all the time.

Easy access to credit

For most people, this is the biggest reason for overspending. People can easily get a credit card, simply by filling out a short form. in a bank or jumping on their website. They can borrow money from banks to go shopping, even buy cars or houses. When you aren't physically handing someone money or a check for a purchase, you will feel you are spending free money or you aren't spending money at all. Try using cash to get your spending under control.

Misusing credit cards

A credit card is an interest free short-term loan. When used as planned, this can be a powerful financial tool. The problem is when you begin to let the balance continue from month to month. If you make a $200 purchase on your credit card and find out that at the end of the month you can't afford to repay the full amount, this is when the high interest rates on the cards really begin to hurt you. That is no way of saving money.

Giving in to temptation

We all need to enjoy life, but don't waste your financial future for a few guilty pleasures today if they aren't in your budget. When you know that you can't afford an activity, don't give in. Instead, invite your friends over for a home dinner party, game night, or some other activities where you can still enjoy time together, but without breaking your budget.

( ) 26. For most people, easy access to credit is the biggest reason for overspending.

( ) 27. Using credit card is an effective way to get your spending under control.

( ) 28. You have to pay for the credit card loans by the end of each month.

( ) 29. Using a credit card to pay is spending free money.

( ) 30. Always pay attention to your budget while spending.

A. This is your card. Swipe it and then you can come out.

B. Hold the card in your right hand and swipe it here.

C. Please wait for the train at the opposite platform.

D.You can return the ticket at the Ticket Center.

It takes a lot of time and effort to develop and maintain a marketing campaign that resonates(共鸣)with your potential clients. However, you should think more about how to develop a marketing campaign. After all, we’re always looking for ways to increase our competitiveness. Here are some marketing strategies for you to check out.

Partner(结伴)with allies. Marketing partnerships have many benefits to push a marketing campaign. For starters, when you stand side by side with someone else, you can deliver better content. If you are at the top of your business, marketing partnerships are cheaper to maintain your success and expose your brand.

Embrace user-generated content. According to a survey of 839 millennia’s(千万富翁)they spend 5.4 hours a day communicating with their peers, about 30 percent of their total media time. Similarly, you can also make this by sharing personal stories and exchanging ideas with your customers. This is a good way of carrying out advertisement.

Help customers solve a problem. As perfectly stated on Hubs pot,”You’re in business because you provide solutions.”Some of the ways you can help customers solve a problem is by: creating how-to-content; offering exclusives that make their lives easier; listening to them or answering their questions; or creating APPs or tools.

Let customers interact. No matter the product or service you’re offering, your customers want to interact with your company, or at least other customers. AMC, for example, created an online tool that allowed you to write down your imaginations. American Express connects small­ business owners to each other and helpful resources through its open forum.

26. This article mainly talks about().

A. some marketing strategies

B. your potential clients

C. communicative skills

27. You are suggested in the second paragraph to().

A. fight against your opponent

B. find

allies with someone else

C. always focus on yourself

28. To embrace user-generated content does good at().

A. making friends with strangers

B. choosing capable employees

C. Carrying out advertisement

29. Which of the following is NOT a way of helping customers solve a problem?

A. creating how-to-content

B. listening to customers

C. having dinner with customers

30. AMC created an online tool so that().

A. one can write down what he imagines

B. your dreams and thoughts will come true

C. they can gather information from customers

Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:

Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.

Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.

Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.

Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.

The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.

21. Whom do angry customers tend to aim their dissatisfaction and complaints at?

A. Staff members.

B. Company managers.

C. Those who accompany them.

22. When a customer shouts rudely at you, you should().

A. arg1e back and protect yourself

B. keep quiet and leave the customer alone

C. keep calm and listen carefully to the customer

23. The underlined sentence “Use your ears more than your mouth” means().

A. Your mouth is not more important for you than your ears.

B. You should listen more than you speak.

C. You should talk more than you listen.

24. When dealing with an angry customer, which is NOT the right attitude?

A. Be concerned.

B. Be patient.

C. Be amused.

25. Which of the following statements is true according to the passage?

A. When the customers complain, you needn't listen carefully.

B. You needn't say sorry to those angry customers.

C. You should relax yourself and try to understand the angry customers.

A.put

B.take

C.raise

D.insert