Check if the user account is locked
Check group policy
Check the drive for fragmentation
Check NTFS permissions
第1题：
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）
第2题：
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）
第3题：
A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）
A. Plug in an external monitor to test the video card.
B. Run a check disk scan to verify there is no corruption.
C. Check if the laptop is now on battery power.
D. Have the LCD screen replaced with a known good screen.
第4题：
After booting up a new computer， a technician observes that the USB ports are not working with any USB devices. Which of the following should be done FIRST？（）
第5题：
A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）
第6题：
A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）
第7题：
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）
第8题：
A. Call their local ISP
B. Verify the IP information of the server
C. Check their local Internet connection
D. Verify the hostname of the server
第9题：
A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）
第10题：
A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）