handed them in
them handing in
being handed in
handing them in
第1题：
A.check in
B.taken in
C.check out
D.take on
第2题：
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____
Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.
Top notch service will create______2___and a returning customer, which is what we all must strive for.
Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.
Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.
A. vitalB. optionalC. priorityD. offeredE. loyalty
第3题：
A、hand out
B、handed out
C、hand in
D、handed in
第4题：
A.with
B.by
C.in
D./
第5题：
A、describe
B、officer
C、instead
D、mail
第6题：
When people come to a new land, they like to preserve their traditions and()to their children.
A、leave them behind
B、hand them in
C、pass them on
D、send them back
第7题：
The peasants are busy _______the crops now.
A. getting in
B. pulling off
C. handing in
D. taking out
第8题：
A. it out
B. out it
C. them out
D. out them
第9题：
听力原文：If you lose your bank notes, the chance for you to get them back is not high.
(10)
A．If you lose your bank notes, you will not get them back.
B．If you lose your bank notes, you will get compensation.
C．If you lose your bank notes, you can get them back soon.
D．If you lose your bank notes, most probably, you will not get them back.
第10题：
Try to spend your time just on the things you find _________.
A. worth doing them B. worth being done C. them worth doing D. worth doing