Remotely connect to the user's laptop and review the network configuration settings
Ping the web server from inside the network to ensure it is still up and running.
Check to make sure the company's website is accessible from the Internet.
Ensure the Ethernet cable is securely plugged into the user's laptop
第1题：
You have a computer that runs Windows Vista.You connect to your company’s network by using a virtual private network (VPN) connection. You notice that when you establish the VPN connection, you are unable to access Internet Web sites. When you disconnect the VPN connection, you can access Internet Web sites.You need to access Internet Web sites while you are connected to the VPN connection.What should you do?（）
A.A
B.B
C.C
D.D
第2题：
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）
第3题：
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
A. Verity full system functionality
B. Identify the main problem and question the user
C. Document their findings, actions, and outcomes
D. Escalate the issue to upper management
第4题：
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
第5题：
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
第6题：
A. reflexive
B. extended
C. standard
D. dynamic
第7题：
A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）
第8题：
A technician needs to ensure that a specific application on a single home user‘s computerreceives Internet traffic reliably. The home network provides access to three other users and theapplication relies on a specific protocol.Which of the following should the technician use?（）
A. DHCP
B. PAT
C. Proxy
D. IPX
第9题：
A network engineer wants to allow a temporary entry for a remote user with a specific usename and password so that the user can access the entire network over the internet.which ACL can be used?（）
第10题：
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）