equal to half the number of IVR ports
greater than the number of IVR ports plus the number of agent phones
less than or equal to the number of IVR ports plus the number of agent phones
twice the number of IVR ports plus the number of agent phones
第1题：
What can be used to maintain the voice quality on a link by limiting the number of calls that can be active at any given time？（）
第2题：
What is the maximum number of servers possible in a Cisco Unified Contact Center Express 4.0 cluster, excluding ASR/TTS servers?（）
第3题：
A.3
B.6
C.7
D.8
第4题：
What are three factors used to determine the amount of bandwidth that is required for a single VoIP call？（）
第5题：
What are two reasons to implement H·323 gatekeepers？（）
第6题：
With Call Manager v3.1, what is the maximum number of servers in a Cluster?（）
第7题：
The Acme company has determined that during its busiest hours， the average number of internal VoIP calls across the WAN link is four （4）. Since this is an average， the WAN link has been sized for six （6） calls with no call admission control. What will happen when a seventh call is attempted across the WAN link？ （）
第8题：
According to the passage, when you get a wrong number in making a long-distance call, you should______.
A. check your number and call again
B. tell the operator what has happened
C. Ask the operator to put you through
D. Ask the operator what has happened
39．答案为B 第二段...call the operator and explain what happened可知拨错号码后可向接线员解释，以免收费。
第9题：
What does Grade of Service (GoS) mean? （）
第10题：
金融Call Center有叫金融呼叫中心。