What formula do you use to calculate the number of agents in

题目
单选题
What formula do you use to calculate the number of agents in a Call Center?()
A

Erlang B  

B

Erlang C  

C

AHT * BHCA  

D

VG ports + IVR ports  

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相似问题和答案

第1题:

-________?

-I'd like to see a pair of brown shoes.

A、What do you want

B、What do you like

C、What can I do for you

D、Do you want to buy something


参考答案:C

第2题:

How do you determine the weight of the vessel that is supported by the ground when a vessel has run aground? ______.

A.This requires extensive calculation and is usually performed only by a naval architect not by a ship's officer

B.Determine the point where aground and the draft at that point,then calculate it using the grounding formula

C.Use the hydrostatic tables and enter with the mean draft before grounding and the mean draft after grounding

D.Use the inclining experiment formula and substitute the change of trim for the angle of list


正确答案:C

第3题:

Your firm is planning to export carpets to Great Britain. At a recent conference you met William Linton, who is a market analyst working for a British company, British Agents Consultants.

Write a letter to Mr. Linton in 160—200 words, explaining what your firm is planning to do and giving details of what you would like his company to do for you.

You should write 160—200 words neatly on ANSWER SHEET 2.


正确答案:Dear Mr. Linton I am writing to you because I believe your company is in a position to help us plan the export of our carpets to Great Britain. Our company has been making carpets for almost 20 years and we have exported a variety of our top quality products to more than 100 countries in Asia Africa and America. Now we are planning to introduce our carpets into British market. We are enclosing the latest catalogue of our products. As we know little about the supply and demand of carpets in UK I would like your company to conduct a market research on the models of carpets available in UK market the price range all over the country and the competition etc. and finally present us a report based on the research. If you are interested in this project please confirm us as soon as possible and let us know the cost and expenses necessary for this consultancy service. We hope to hear from you soon. Yours sincerely Cathy
Dear Mr. Linton, I am writing to you because I believe your company is in a position to help us plan the export of our carpets to Great Britain. Our company has been making carpets for almost 20 years, and we have exported a variety of our top quality products to more than 100 countries in Asia, Africa and America. Now we are planning to introduce our carpets into British market. We are enclosing the latest catalogue of our products. As we know little about the supply and demand of carpets in UK, I would like your company to conduct a market research on the models of carpets available in UK market, the price range all over the country, and the competition, etc. , and finally present us a report based on the research. If you are interested in this project, please confirm us as soon as possible and let us know the cost and expenses necessary for this consultancy service. We hope to hear from you soon. Yours sincerely, Cathy

第4题:

You are deploying a Web site to a server managed by a hosting company. The only access you have to the server is through FTP. You need to precompile and deploy the Web site without its source files. What should you do? ()

  • A、Use the Copy Web tool.
  • B、Use the Publish Web tool.
  • C、Use XCOPY.
  • D、Use the Web Setup project Installer.

正确答案:B

第5题:

Do you have an account with us? Yes,()

  • A、please.
  • B、the account is wrong
  • C、what do you mean?  
  • D、the account number is .

正确答案:D

第6题:

When you use Microsoft Windows Media Player to begin playback of a music file, you receive the following error message: You do not have the rights to play this file.” You need to configure Windows Media Player to ensure playback of protected digital media.What should you do?()

A.A

B.B

C.C

D.D


参考答案:D

第7题:

You are planning to deploy Windows 7.   You have a custom line-of-business application that is not compatible with Windows 7.   You need to design a solution that allows the application to run.   What should you do?()

  • A、Use the Setup Analysis Tool.
  • B、Use the Compatibility Administrator.
  • C、Use the Update Compatibility Evaluator.
  • D、Use the Windows Compatibility Evaluator.

正确答案:B

第8题:

“请问喝什么茶”用英语最妥当的表述是( )。

A.What is the juice do you like

B.What is the coffee do you like

C.What is the tea do you like

D.What is the wine do you like


正确答案:C

第9题:

lisa is writing a formula to determine the number of elements in a list. she wants to ensure that a value is returned, even if the value her function is evaluating turns out to be a null string . which one of the following can she so to accomplish this ?()

  • A、use a defaule formula of 1 
  • B、use @elements and add 1 to the total 
  • C、use the @count function instead of @elements 
  • D、use @texttotime to ensure that all strings arte converted to date-time values 

正确答案:C

第10题:

You work as an application developer at Certkiller .com. Certkiller .com has asked you to develop an application that monitors and controls the activities of a Windows service.You need to use the appropriate class to meet Certkiller .com’s requirements. What should you do?()

  • A、 Use the ServiceBase class.
  • B、 Use the ServiceInstaller class.
  • C、 Use the ServiceManager class.
  • D、 Use the ServiceController class.

正确答案:D

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