The word “like” in an ad often focuses the consumer’s attent

186. Do you sometimes argue about what seems to you to be simple fact? Do you argue whether it’s cold outdoors or whether the car in front of you is going faster than the speed limit? If you get into such arguments, try to think about the story about the six blind men and the elephant. The first blind man who felt the elephant’s trunk said it was like a snake. The second who felt the elephant’s side said it was like a wall, while the third said it was like a spear as he touched the animal’s tusk. The fourth, who had hold of the elephant’s tail insisted that it was like a rope. The fifth man said it looked like a tree as he put his arms around one of the elephant’s legs. The sixth, who was tall and got hold of the elephant’s ears, said it was like a huge fan. Each man’s idea of the animal came from his own experience. So if someone disagrees with you about a “simple fact”, it’s often because his experience in the matter is different from yours. To see how hard it is for even one person to make up his mind about a “simple fact”, try this simple experiment. Get three large bowls. Put ice water in one. Put hot water in the second. Put lukewarm water in the third. Now put your left hand in the ice water. Put your right hand in the hot water. After thirty seconds, put both hands in the lukewarm water. Your right hand will tell you the water is cold. You left hand will tell you it’s hot! [共5题]

(1) What makes people think about simple facts differently?

(A) The fact that simple facts differ from one another.

(B) The fact that people have different experience in the same simple fact.

(C) The fact that people often disagree with on another.

(D) The fact that it’s hard to make up one’s mind about simple facts.

(2) Which of the following temperature is the closest to the meaning of the word “lukewarm” in the last paragraph?

(A) Above 0℃. (B) Above 40℃. (C) Above 20℃. (D) Below 0℃.

(3) The writer’s advice is ________.

(A) we should never think about simple facts

(B) we should never judge something with a one-sided view

(C) we should not agree about simple facts

(D) we must learn from the six blind men

(4) After reading the last paragraph, we may think of ________.

(A) Newton’s law

(B) Crallilao’s theory of falling objects

(C) Einstein’s theory of relativity

(D) Marx’s On Capital

(5) The main idea of this passage is ________.

(A) people often judge something according to his own experience

(B) people often agree about simple facts

(C) it’s hard for a person to make up his mind about a simple fact

(D) don’t care too much about simple facts

在Word中，若要选中整个文档，可按( )键来实现

A.Ctrl+A

B.CTRL+S

C.Alt+A

D.Alt+s

The risk of accepting a lot of poor quality, in acceptance sampling, is referred to as:

A . buyer's risk

B . consumer's risk

C . producer's risk

D . type I error

E . B and D only

Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____

Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.

Top notch service will create______2___and a returning customer, which is what we all must strive for.

Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.

Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.

A. vitalB. optionalC. priorityD. offeredE. loyalty

A. It’s like raining.

B. It doesn’t like the weather.

C. It is very hot.

D. I’d like raining.

A.refer

B.know

C.associate

D.like

在Word2003中，与工具栏上的保存按钮功能相同的组合键是()。

A、ctrl+c

B、ctrl+v

C、ctrl+a

D、ctrl+s

在Word 2003中，按（ ）键与工具栏上的保存按钮功能相同。

A．Ctrl+C

B．Ctrl+V

C．Ctrl+A

D．Ctrl+S

A./

B.an

C.a

D.the

The American consumer often feels constantly _____ by insurance agents.

A: welcomed

B: pleased

C: troubled

D: disturbed