单选题A user is browsing to a newly created internal site called www.comptia.org. After putting incredentials the page comes up blank. Which of the following is MOST likely the cause?（）A The user must add the new site to the local log file.B A proxy exceptio

第1题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第2题：

A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）

• A、The user has not registered the copy of Windows.
• B、The user has not applied at least Service Pack 1 to their system.
• C、The user does not know what site to access for the updates.
• D、The user needs to flush the DNS cache.

第3题：

第4题：

A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）

• A、Frayed or broken cables
• B、UPS is unplugged
• C、NIC and sound card are disabled in Device Manager
• D、Speakers are muted

第5题：

A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

• A、Invalid IP address
• B、FTP program is not working
• C、Port 21 is blocked
• D、The FTP site is down

第6题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第7题：

A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）

• A、Optical drive
• B、Power supply
• C、CMOS battery
• D、CD-ROM disk

第8题：

A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）

• A、Request the user to logoff and log back on.
• B、Add the user as an administrator on their local machine.
• C、Add the user as an administrator on the server.
• D、Run an ipconfig /renew on the user’s machine.

第9题：

An internal user has deleted a file named， pagefile.sys and is concerned this deletion may affect the computer. The user should be instructed to：（）

• A、reboot the computer because Windows automatically generates a new page file.
• B、add a new hard drive， format the drive and install Windows.
• C、back up all data， reboot the computer and notify a desktop technician.
• D、reformat the hard drive and reinstall Windows.

第10题：

A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）

• A、The VLAN is misconfigured
• B、The user has an improperly configured NIC
• C、The DHCP server is down
• D、The DNS server is down