Educate the end user about how a computer becomes infected.
Perform a clean install of the OS.
Boot the PC in Safe Mode.
Quarantine all infected files.
第1题：
A.10.76.0.1
B.127.0.0.1
C.192.168.0.1
D.255.255.255.0
第2题：
A user reports that their laptop does not have network connectivity, but was working fine lastweek. The technician executes IPCONFIG to see what the IP address is but it comes up with a169.254.254.1 address. This address is not part of the company‘s subnet.Which of the following MOST likely identifies this address type?（）
A.Multicast
B.DHCP
C.APIPA
D.Broadcast
第3题：
After making a long CAT5 cable, the technician fears that the cable may have been damagedduring the pull, but does not have a cable tester. Which of the following would be the BESTalternative tool to determine whether there are any breaks or shorts in the cable?（）
A. Multimeter
B. Voltmeter
C. Loopback plug
D. Toner probe
第4题：
A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）
第5题：
A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）
第6题：
A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue.Which of the following is MOST likely causing this PC’s issue?（）
A. Faulty RAM
B. 240 volt Kitchen outlets
C. Power Brownouts
D. Excessive Heat
第7题：
Why are you working in a field other than the one in which you have a degree?
第8题：
A.CD
B.DIR
C.MD
D.RD
第9题：
The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）
第10题：
A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）