单选题A customer is asking for System x server quote. The customer provided IBM with a complete specification except for the backup device.  What should a sales specialist do to position a total solution for the customer？（）A Do not quote any additional servi

第1题：

A customer is asking for System x server quote. The customer provided IBM with a complete specification except for the backup device.  What should a sales specialist do to position a total solution for the customer？（）

• A、Do not quote any additional services.
• B、Add a tape device as an option to the quote. 
• C、Ask for a special bid to lower the total price.
• D、Just quote exactly to the customer’s specification.

第2题：

A sales specialist is presented with a very large， complex opportunity. The customer is in the process of identifying business requirements.  Which of the following tasks is most important to position IBM as the leader to capture this opportunity？（）

• A、Call the IBM Client Representative and ask the rep to influence the company’s executives.
• B、Develop a strategy to better understand and possibly influence the customer’s success criteria.
• C、Using IBM’s opportunity management system， request a technical team be formed to design a solution.
• D、Nominate the customer for a funded IBM Server Consolidation study.

第3题：

A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours.  Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？ （）

• A、Request an extension because 48 hours will not be enough time to propose an appropriate solution.
• B、Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.
• C、Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.
• D、Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.

第4题：

A customer is experiencing problems with a failed disk drive on their newly purchased p630 server.   The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created.   The customer does not have the skills to do this.  There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement （SWMA） 24/7 contract. What should the pSeries technical specialist do first？（）

• A、Offer to rebuild the logical volume for a fee.
• B、Offer to talk the customer through the procedure to rebuild the logical volume for a fee.
• C、Suggest the customer open a call with IBM TechLine； offer to explain how the process works.
• D、Suggest the customer open a call with IBM SupportLine； offer to explain how the process works.

第5题：

A customer wants to upgrade an existing pSeries system.  In addition to retrieving the IBM configuration records， what else should be done to ensure an accurate upgrade quote is provided？（）

• A、Request that the pSeries technical specialist provide the discount percentage to the customer.
• B、Run both eConfig and PCRS6000 to ensure that both configurators provide the same upgrade quote.
• C、Confirm with the customer that the installed inventory accurately reflects what is actually installed.
• D、Provide options to the customer so they can choose the most appropriate upgrade for their environment.

第6题：

Which IBM resource should be used to validate the results from a Disk Magic study PRIOR topresenting the final storage solution and pricing to a customer?（）

• A、Customer Engineer 
• B、Storage Sales Specialist 
• C、Competeline Representative 
• D、Field Technical Storage Specialist (pre-sales)

第7题：

A major account is considering migrating from a proprietary Unix server to a Linux and Intel-based platform. They are not sure if the Intel-based server will be able to handle the workload of the Unix server.  What would be the best strategy to win with an IBM solution？（）

• A、Suggest to the customer to send their administrator to IBM System x training class to learn more about IBM Intel based servers.
• B、Propose a try and buy option and offer to help the customer in sizing the new Linux server. Engage the system Engineer on this opportunity.
• C、Introduce the IBM pSeries Unix product specialist to the account because IBM operating system （AIX） offers an open Unix solution.
• D、Direct the customer to the IBM Web site to help with sizing and System x server models and types. Follow-up with the customer to answer any sizing question.

第8题：

A customer has been receiving warning alerts on their storage units. All data is protected nightlyby a backup and has been tested without any issues. What should the customer do prior tocontacting IBM Support？（）

• A、collect all support data
• B、implement a current backup
• C、update all firmware levels
• D、shut down the storage system

第9题：

You have a junior sales representative working with your largest customer， who needs to build an entry System x Server hardware solution.  Which IBM resource should the junior sales representative use？ （）

• A、IBM Sizing Guides
• B、IBM System x and BladeCenter Business Partner Guidebook
• C、IBM Standalone Solutions Configuration Tool （SSCT） 
• D、IBM ServerProven

第10题：

A customer is interested in a power efficient server solution. The Sales Specialist has recommended a BladeCenter solution. The customer debates the price is high compared to rack servers.  Which of the following should the Sales Specialist emphasize to address the pricing difference？（）

• A、Higher rack density that reduces data center footprints
• B、Internal upgrades that only IBM can offer
• C、Total Cost of Ownership （TCO） related to innovative components such as Integrated Switches 
• D、The Rear Door Heat eXchanger that only IBM can offer