—Hurry up! We ________ for you at the gate.
—I’m sorry .I’m coming soon.
A. waits B. waited C. are waiting
第1题：
(A) No, there is nothing left.
(B) I’m sorry.
(C) I'm afraid we don't have any left.
(D) Here you are.
正确答案：C
解答参考：选项C意思是对不起，已经卖完了。能与上句搭配。
第2题：
--I'm sorry, but I don't quite follow you. Did you say you wanted to return on September 20?
--Sorry, I ____ myself clear. We want to return on October 20.
A. hadn't made
B. wouldn't make
C. don't make
D. haven't made
第3题：
---- I’m sorry I can’t help you
----- ___________.
A. Not at all. B. It doesn’t matter
C. Thank you all the same D. I’m sorry to hear that
第4题：
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第5题：
A I’m afraid we really couldn’t accept that. ;
B I suggest maybe should check it again. ;
C I’m sorry to say the shipment didn’t turn out to be satisfactory.
第6题：
—How are you doing,Daisy？
— ,thank you.
A.I'm OK B.I'm a teacher C.I'd love to D.I'm coming
第7题：
A I'm sorry to hear that. ;
B Really ;
C Hey, what's up
第8题：
(A) Sorry to interrupt you.
(B) It’s my fault.
(C) I’m sorry to hear that.
(D) Please excuse me for spilling tea on you.
正确答案：D
解答参考：D.当对方因事表示道歉时，应进行宽慰，表明自己不介意。
第9题：
--Will you go to the movie with us tonight?
--I'm sorry. I have not made up my _____ yet.
A. heart
B. brain
C. mind
D. head
第10题：
— Jane, I’m coming to say good-bye. I’m leaving tomorrow.\n— _______
A.I’m sorry.
B.Oh, no. Why?
C.Go slowly.
D.Why soon? Can’t you stay a few days longer?