ASorry, you can’t
BNo, you can’t
Csorry, he is busy at the moment
第1题：
—Hello, may I have an appointment with the headmaster? —________________.
A.Sorry, I don't know you
B.No, you can't
C.Certainly. Wait a minute, please
D.Let me see
第2题：
Client: Hello. May I speak to Mr. Black?
Secretary:_______
A: Speaking, please
B: I ’m sorry. He ’s at a meeting right now.
C: Hello. Who ’re you, please?
D: Hello. Thank you for calling.
第3题：
A、Yes.
B、Thank you.
C、Hello.
D、I’m Nancy Brook.
第4题：
第5题：
Secretary: Hello,_______ May I help you?
Caller: Yes, this is Albert Kordell. May I speak to Elaine Strong, please.
A、Ultimate Computers.
B、Who are you?
C、Who is speaking?
D、I'm the secretary.
第6题：
A I don't think you are worth
B Let me pay for it ;
C I think you may talk to your boss
第7题：
–– Secretary: Hello.______ May I help you?
–– Caller: Yes, this is Albert Cordell. May I speak to Elaine Strong, please?
A: Ultimate Computers.
B: Who are you?
C: Who is speaking?
D: I ’m the secretar y.
第8题：
A. Sorry, he is busy at the moment
B. No, you can't
C. Sorry, you can't
D. I don't know
第9题：
Nicholas: Hello. May I speak to Tom?
Tom: ______
A、Sorry, the number is engaged. Will you hold?
B、Hello. Who're you, please?
C、Hello. Thank you for calling.
D、Yes, speaking.
第10题：
Hello, may I talk to the director now?（）
ASorry, he is busy at the moment.
BNo, you can't.
CSorry, you can't.
DI don't know.