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According to her letter, what action did Ms. Walter take?

题目
According to her letter, what action did Ms. Walter take?

A.She called the company to complain
B.She paid her bills by telephone
C.She emailed her credit card company
D.She sent payments for late fees
参考答案和解析
答案：B
解析：
第一段第四句中说，通过自动收费系统交付了费用，故选B。
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相似问题和答案

第1题：

Ms. Hartfield will make an excellent executive because, when confronted with a problem,she knows __________ what course of action to take.

A. hastily
B. urgently
C. abruptly
D. instantly

答案：D
解析：
句子表示“立即知道”，故选D。

第2题：

Why did Ms. Oguro write an e-mail to Ms. Narazaki? （　　）

A.To offer her a job
B.To compliment her on her new book
C.To invite her to visit Sydney
D.To request advice on writing books

答案：B
解析：
邮件的第一段中：“…but l’m writing to congratulate you on the publication of your first book．”这句话就可以得出此题答案。

第3题：

According to Paragraph 1, Ms. Simmons was criticized for______.

A．gaining excessive profits

B．failing to fulfill her duty

C．refusing to make compromises

D．leaving the board in tough times


正确答案：B
解析：细节题。题干中的was criticized定位在第一段的第三句but之后，对应原文的under fire。因此答案指向该句for后面的内容。受到批评的原因是其担任高盛薪酬委员会主席间，她是如何让巨额的分红在不知情的情况下通过的?因此可以理解为她没有履行自己的职责，对应[B]选项。其他选项的内容都没有在第一段体现。

第4题：

What will accompany Ms. Waiter's letter?

A.Credit card and email records
B.Payment of late fees
C.Her business card
D.Copies of two billing statements

答案：A
解析：
回信的第一段最后一句中说，第一次和第二次信用卡交易记录一起寄给顾客服务中心的错误报告附加了凭证资料。

第5题：

What does the first letter require Ms. Walter to do?

A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
D.Verify her account balance

答案：B
解析：
第二段第三句说，截至4月15日不缴纳费用的话就会中断服务。

第6题：

Why did Ms. Dorn write the letter?

A.To describe her experiences to her family
B.To express her satisfaction with the company
C.To request a specific guide for a future tour
D.To ask a question about the history of Egypt

答案：D
解析：
第一段第一句提到，在通过Mindful旅行社到埃及的旅行中度过了愉快的时间，后面的内容也提到旅行中满意的地方。

第7题：


What did Ms. Waring do before filling out the claim form? （　）

A.She visited a bookstore
B.She canceled her payment
C.She returned the item
D.She called the seller

答案：D
解析：
答案仍然在“Claim Details”部分中“……I called the customer service number listed on the Web site……”，故答案选D。

第8题：

How did Christy McKinley know Ms. Schatzman's opinion of the chi tea?

A．She met her in the shop.

B．She heard her telling others.

C．She talked to her on the phone.

D．She went to her office to deliver the tea.


正确答案：C

第9题：

February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
According to her letter，what action did Ms．Walter take?

A.She called the company to complain
B.She paid her bills by telephone
C.She emailed her credit card company
D.She sent payments for late fees

答案：B
解析：
第一段第四句中说，通过自动收费系统交付了费用，故选B。

第10题：


What did Ms. Ward do for Mr. Takagi?
A. She gave him a presentation
B. She combined her lecture with his.
C. She helped him plan his lecture.
D. She gave input during his presentation.


答案：D
解析：
Takagi给Ward写的信中说，“如果没有您的帮助，恐怕他们会对我的演讲失望。（Without your input，I’m afraid they would have been disappointed with my lecture.)”因此可以得知，Ward 在 Takagi 发表演讲时提供过帮助。正确答案是D。

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