In a customer’s network， VLAN Trunking Protocol （VTP） is running with a domain named main1. VLANs 1，2，3，4，5，10，20 are active on the network. Suddenly the whole network goes down. No traffic is being passed on VLANs 2，3，4，5，10，20， however traffic passes o

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In a customer’s network， VLAN Trunking Protocol （VTP） is running with a domain named main1. VLANs 1，2，3，4，5，10，20 are active on the network. Suddenly the whole network goes down. No traffic is being passed on VLANs 2，3，4，5，10，20， however traffic passes on VLAN 1 and indicates all switches are operational. Right before the network problem occurred， a switch named TEST1 was added to the network. What three configuration issues on TEST1 could be causing the network outage？（）

A、TEST1 is configured as a VTP server with a different domain name.
B、TEST1 is not configured to participate in VTP.
C、TEST1 is configured as a VTP server with the domain name main1.
D、TEST1 has a lower VTP configuration revision than the current VTP revision.
E、TEST1 has a higher VTP configuration revision than the current VTP revision.
F、TEST1 is configured with only VLAN1.

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第1题：

Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____

Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.

Top notch service will create______2___and a returning customer, which is what we all must strive for.

Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.

Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.

A. vitalB. optionalC. priorityD. offeredE. loyalty

参考答案：1-5：DEACB

第2题：

Customer service is the performance of activities to ( )

A. control costs of production

B.expand company' s business

C. ensure customer satisfaction

参考答案：C

第3题：

The starting point in the development of a top-down PERT/CPM chart is the _____ .

A.Project specification tree.

B.Customer's deliverable list.

C.Customer's milestone dates.

D.Work breakdown structure.

E.Listing of customer team meeting dates.

正确答案：D
D

第4题：

Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）

A、 identifying what a customer requires from a proposed solution
B、 analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements
C、 determining what end-user training a customer requires
D、 addressinga customer s physical requirements

正确答案:B

第5题：

A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()

A.Tell the customer that he will not address any problems
B.Tell the customer that the problem is not sufficiently defined to company to a solution
C.Collect as much information on the problem without committing his company to a solution
D.Give the customer a range of solutions that might be acceptable to his company

答案：C

解析：

经理与客户的非正式会议上提出一个问题对于项目有重大影响，客户希望开一个专题会议，项目经理应该（72）。A.告诉客户他不会提出任何问题B.告诉客户这个问题是没有充分定义C.收集更多的问题信息决定是否召开专题会议D.给客户几个可能被接受的解决方案

第6题：

That's our promise to you as our ()customer.

A、valuable

B、valueless

C、 worthless

D、valued

参考答案：D

第7题：

Shop assistant:______, Sir?

Customer. I am looking for the men's wear section.

正确答案：H

第8题：

● The starting point in the development of a top-down PERT/CPM chart is the _____ .

A Project specification tree.

B Customer's deliverable list.

C Customer's milestone dates.

D Work breakdown structure.

E Listing of customer team meeting dates.

正确答案：D

第9题：

下面的XML片断中结构完整的是（）。

A、＜customer name=”＜xml＞.con”＞＜address＞123 MainStreet＞＜/address＞＜/customer＞
B、＜customer＞＜name＞Joe’s XML Works＜/name＞＜address＞New York＜/costomer＞
C、＜ customer type=extemal＞＜name＞Partners Unlimited＜/name＞＜/customer＞
D、＜customer name=”John Doe”＞＜address＞123 Main Street＜/address＞＜zip code=”01837”/＞＜/customer＞

正确答案:D

第10题：

You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）

A、 finding out what a customer requires from a proposed solution
B、 analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements
C、 finding out what end-user training a customer requires
D、 finding out a customer’s physical requirements

正确答案:B

In a customer’s

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