The technician is working on a s

第1题：

第2题：

A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）

• A、10.76.0.1
• B、127.0.0.1
• C、192.168.0.1
• D、255.255.255.0

第3题：

第4题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

• A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
• B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
• C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
• D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

第5题：

A network technician wants to use a packet analyzer to troubleshoot a reported problem with a user's workstation with IP address 192.168.1.45. To identify the workstation's packets the technician wants to use the workstation's MAC address. Which of the following protocols would provide the needed information?（）

• A、DHCP
• B、ARP
• C、DNS
• D、PING

第6题：

第7题：

A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）

• A、Windows Firewall settings
• B、DHCP settings
• C、Disable HomeGroup
• D、Wireless on/off switch

第8题：

第9题：

The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）

• A、The memory
• B、The CMOS battery
• C、The PCIe power jack
• D、The processor for chip creep

第10题：

A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（）

• A、The laptop is too far away from the WAP.
• B、The WAP is using 802.11a frequencies.
• C、The laptop is only set to allow 802.11n connections.
• D、The technician is on an 802.11b network.