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A laser printer has an error tra

题目

A laser printer has an error tray two paper jam but tray two does not have any paper in it. Which of the following should the technician do FIRST? （）

  • A、Replace the tray two paper sensor and run the printer self test.
  • B、Remove the tray two paper sensor and clean the printhead.
  • C、Check the tray two paper sensors for blockage and run the printer self test.
  • D、Check the tray two paper rollers for blockage, clean the printhead, and run the printer self test.
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相似问题和答案

第1题：

Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?()

A. The printer will print according to specification.

B. The printer will stop printing immediately.

C. The printer will take longer to print.

D. The printer will print blank sheets of paper


参考答案：A

第2题：

A technician has added memory to a laser printer. To allow the printer driver software to use the additional memory， the amount of memory should be modified in：（）

  • A、the Device Settings tab in Printer Properties.
  • B、Device Manager by clicking on the printer’s driver and selecting Parameters.
  • C、Device Manager by selecting Upgrade Driver.
  • D、the Color Management tab in Printer Properties.

正确答案:A

第3题：

You want to connect your Windows 2000 Professional computer to a new color laser printer. The printer is Plug and Play compliant. The printer is included on the current Hardware Compatibility List (HCL).

You are a member of the Sales organizational unit (OU). You want to share the printer with other users in the Sales Organizational Unit.

You plug the printer into the LPT port on the back of the computer. You then attempt to install the 32-bit application printer software that came with the printer. During the installation you receive an error message as shown in the exhibit.

What should you do before you share the printer to other users in the Sales OU?

A．Change the LPT port settings to enable legacy Plug and Play detection on your computer.

B．Change the LPT port setting to bidirectional in the BIOS on your computer. Then reinstall the printer software.

C．Connect the printer to another computer in the Sales Organizational Unit. Then install the device drivers for the printer.

D．Obtain and install WDM-compliant device drivers and printing software for the printer.


正确答案：D
解析：Explanation: An error message with a reference to the print.dll file indicates a problem with the printer driver. The current print driver should be replaced with a WDM-compliant driver. WDM-compliant drivers and WDM-compliant printing software should be used to assure that the printers and the print devices work well in Windows 2000. The Windows Driver Model (WDM) provides a common model for device drivers across Windows 98 and Windows 2000 and would thus work in both Windows 98 and Windows 2000.

Incorrect answers:
A: The computer is a modern color laser printer, which is included in the Hardware Compatibility List (HCL). It is therefore not a legacy device. Therefore enabling legacy plug and play detection of the print port will not solve the problem in this scenario.

B: Bidirectional support enables communication between the physical print device and the Windows 2000 printer. This enables the print device to send status messages like "Low toner". Bidirectional support would not help with driver problems.

C: A printer driver is already installed, but the driver is not compatible with Windows 2000. You therefore need to install a WDM-compliant driver.

第4题：

Which of the following does an out-of-memory error indicate on a printer?（）

  • A、A faulty memory module in the printer.
  • B、A postscript print job has been sent to the printer.
  • C、A large print job has been sent to the printer.
  • D、The printer firmware needs to be updated.

正确答案:C

第5题：

Which of the following will MOST likely happen if a laser printer displays ‘15% fuser remaining’?（）

  • A、The printer will print according to specification.
  • B、The printer will stop printing immediately.
  • C、The printer will take longer to print.
  • D、The printer will print blank sheets of paper

正确答案:A

第6题：

A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）

  • A、The printer needs to be sent to the manufacturer for maintenance.
  • B、The printer’s firmware needs to be updated.
  • C、A printer system reset must be performed.
  • D、The maintenance page counter must be reset.

正确答案:D

第7题：

A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?（） (Select TWO).

  • A、Toner cartridge
  • B、Laser scanner
  • C、Formatter PCB
  • D、Pickup rollers
  • E、Fuser

正确答案:A,E

第8题：

Which of the following does an out－of－memory error indicate on a printer?()

A. A faulty memory module in the printer.

B. A postscript print job has been sent to the printer.

C. A large print job has been sent to the printer.

D. The printer firmware needs to be updated.


参考答案：C

第9题：

When connecting a laser printer to a network for the first time， a technician should FIRST：（）

  • A、configure the network settings on the printer.
  • B、ensure the cable is set to TCP/IP.
  • C、enable the printer in the BIOS.
  • D、configure the printer as bi-directional in Windows.

正确答案:A

第10题：

A laser printer is sent for repair and the work order indicates that there is an image printing problem.  Which of the following should a technician do FIRST to confirm this problem？（）

  • A、Run the calibration feature on the laser printer.
  • B、Run a self-test image page from the printer.
  • C、Clean the corona wire and return printer.
  • D、Print a test page from a computer.

正确答案:B

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