A user cannot undock a laptop fr

第1题：

A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）

• A、Plug in an external monitor to test the video card.
• B、Run a check disk scan to verify there is no corruption.
• C、Check if the laptop is now on battery power.
• D、Have the LCD screen replaced with a known good screen.

第2题：

A user in your company has a laptop， which he uses both， on and off the network. You want to change the users profile to roaming but when you attempt to change the setting， the Roaming profile option is grayed out. How can you change the laptop users profile to roaming？（）

• A、In Control Panel， System， User Profiles Tab， change profile to roaming.
• B、Have him log back into the network.
• C、Change the Profile to a Mandatory User Profile.
• D、Change the profile to a Mandatory Roaming Profile.

第3题：

第4题：

A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:（）

• A、RJ-11 connector needs to be re-crimped
• B、User has plugged into the laptop's NIC port
• C、User has plugged the wrong end of the cable into the port
• D、RJ-11 connector needs to be replaced with an RJ-45 connector

第5题：

A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）

• A、Ensure the projector is receiving power
• B、Verify the laptop is not running on battery
• C、Toggle the function key for displays
• D、Replace the projector cable with another

第6题：

Which of the following is enabled in the BIOS that will prompt a user to enter their password every time the laptop performs a POST?（）

• A、Power User access
• B、Power on password
• C、Administrative password
• D、User profile access

第7题：

When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）

• A、The keyboard driver needs to be updated.
• B、There are conflicting serial ports.
• C、The mouse driver needs to be updated.
• D、The user is brushing the touch pad while typing.

第8题：

第9题：

A home user would like to connect their laptop display to their home HD television. Which of the following is the BEST solution?（）

• A、Connecting the laptop’s VGA output to an HDMI adaptor
• B、Connecting the laptop’s VGA output to the television’s VGA input
• C、Connecting the laptop's USB output to the HD television’s HDMI adaptor
• D、Connecting the laptop’s USB output to the television’s USB input

第10题：

A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）

• A、Plug in USB keyboard
• B、Check for a disable switch
• C、Contact the laptop manufacturer
• D、Plug in a USB mouse