A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
第1题：
A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC
第2题：
Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）
第3题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
A. Run chkdsk.
B. Run an antivirus program.
C. Replace the faulty mouse.
D. Remove any recently added hardware.
第4题：
A user in your company network needs to encrypt a folder that is on her Windows 2000 Professional computer. Her computer has two drives: Drive C and Drive D. The folder that needs to be encrypted is located on Drive D. When the user attempts to encrypt the folder, no option for encryption can be found in the folder properties. What should you do to enable the user to encrypt the folder? （）
第5题：
After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）
第6题：
A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）
A. Plug in an external monitor to test the video card.
B. Run a check disk scan to verify there is no corruption.
C. Check if the laptop is now on battery power.
D. Have the LCD screen replaced with a known good screen.
第7题：
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）
第8题：
A. Put all other work orders on hold and assist the user with all their computer issues.
B. Have another technician take over support calls for this user.
C. Explain that the user needs to fill out a work order for the computer problems.
D. Ask the user to call another technician for more in-depth assistance.
第9题：
A technician receives a computer for repair and observes that the fan on the power supply is not moving. Which of the following should the technician do？ （）
第10题：
A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）