A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the

第1题：

A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

• A、Check if the user account is locked
• B、Check group policy
• C、Check the drive for fragmentation
• D、Check NTFS permissions

第2题：

A user in the op_storage group logs onto the DS GUI and goes to the User Administration panel.  Which users can be seen and what actions can be performed（）

• A、the user can see all other users， including those in the Admin group， but can modify only the user accounts in theOp_volume and Monitor group
• B、the user can see all the users except those in the Admin group， but can only modify the user’s own account
• C、the user can see only the user’s own account， and cannot modify it
• D、the user can see only the user’s own account， and can change the password only

第3题：

第4题：

Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

• A、After an unsuccessful reboot
• B、If a user’s IP address has been spoofed
• C、After using IPCONFIG /RELEASE
• D、If the computer has an ARP address conflict

第5题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第6题：

An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）

• A、Network data cables are damaged.
• B、Memory has become unseated.
• C、The user has defragmented the hard drive.
• D、Processor cooling fan is not functioning.

第7题：

All users within an office are wirelessly connected to a network, except one user that has a valid connection on a leased IP address in a different range. Which of the following is a possible cause of the user having a different IP address range?（）

• A、The wireless access point is using MAC address filtering
• B、The user has connected to a nearby wireless access point from another office
• C、The user has configured the wireless settings with the wrong encryption type
• D、The wireless access point has SSID broadcast disabled

第8题：

A user replaces a laptop’s wireless PCMCIA card with a different vendor’s card. All of the new card configuration steps have been followed. The OS sees all known wireless networks but cannot connect to the user’s network. Which of the following is the MOST likely reason for this behavior?（）

• A、DMZ is enabled.
• B、MAC filtering is enabled.
• C、WEP is being used.
• D、SSID broadcast is disabled.

第9题：

A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）

• A、Disable port forwarding on the router.
• B、Reboot to Safe Mode and see if the Internet is accessible.
• C、Format the machine and reinstall the OS.
• D、Check the web browser’s proxy settings.

第10题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.