A user installed a Blu-Ray drive in their PC. The user repor

第1题：

A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）

• A、Power supply
• B、DVD-RW
• C、Blu-Ray drive
• D、Motherboard

第2题：

A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?（）

• A、The second hard drive has not been formatted for NTFS.
• B、The jumpers on both drives are set to the cable select position.
• C、The jumper on the first drive is set to master and the second is set to slave.
• D、The jumpers on both drives are set to the master position.

第3题：

第4题：

A user has recently added a second IDE CD-RW drive to a machine in addition to the primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows. Which of the following is the MOST likely cause?（）

• A、The drive jumper settings are incorrect.
• B、The drive is not receiving power from PSU.
• C、Windows only supports one optical drive.
• D、The user connected the drive with a SATA cable.

第5题：

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

• A、Warn the user
• B、Report through proper channels
• C、Wipe the drive
• D、Give the computer back to the user

第6题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第7题：

A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）

• A、The USB hub needs more USB ports.
• B、The USB hub is a version 1.1.
• C、The USB hub was not externally powered.
• D、The USB hub is a version 2.0.

第8题：

A new floppy drive was just installed into a PC. The drive powers on at system boot but the status LED does not turn off during operation. Which of the following is MOST likely the issue?（）

• A、The power cable was installed incorrectly and needs to be flipped.
• B、The floppy drive was not enabled within the motherboard’s BIOS.
• C、The FDD cable was installed incorrectly and needs to be flipped.
• D、A Molex power cable was used instead of a Berg cable.

第9题：

Two new servers are purchased and need to be installed to allow sharing of a single external hard drive enclosure.  One server is configured as a local file server， and the other as a database server for a different network.  The onsite technician notices that when both servers are running at the same time， they each receive SCSI errors. When they are running individually， no errors are reported.   Which of the following is the BEST source of information to use for troubleshooting this problem？（）

• A、 the server vendor’s FAQ website
• B、 the SCSI controller vendor’s user manual
• C、 the drive enclosure vendor’s user manual
• D、 the network operating system vendor’s website

第10题：

Which of the following tools would a technician use to map a drive to a user’s machine?（）

• A、SSH
• B、NETUSE
• C、NETSTAT
• D、SSL