The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）A、c:/users/user1/documents to c:/users/user1/documentsB、c:/documents and settings/user1/my docume

题目

The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）

A、c:/users/user1/documents to c:/users/user1/documents
B、c:/documents and settings/user1/my documents to c:/users/user1/documents
C、c:/documents and settings/user1/my documents to c:/documents and settings/user1/my documents
D、c:/users/user1/my documents to c:/users/user1/documents

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第1题：

A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）

A、Plug in an external monitor to test the video card.
B、Run a check disk scan to verify there is no corruption.
C、Check if the laptop is now on battery power.
D、Have the LCD screen replaced with a known good screen.

正确答案:C

第2题：

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）

A、ESD mat
B、ESD wrist strap
C、Sealable plastic bag
D、Anti-static bag

正确答案:D

第3题：

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

A. Run chkdsk.

B. Run an antivirus program.

C. Replace the faulty mouse.

D. Remove any recently added hardware.

参考答案：B

第4题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

A、Com+.log
B、System Log
C、Security Log
D、Application Log

正确答案:B

第5题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

A、Reboot the computer.
B、Replace the touchpad.
C、Clean the touchpad.
D、Update the driver.

正确答案:C

第6题：

Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

A、To help the technician learn how to perform the task
B、To determine if the user is performing the task properly
C、To determine if the user is authorized to perform the task
D、To help the technician determine if there is a better way to perform the task in question

正确答案:B

第7题：

A、Run chkdsk.
B、Run an antivirus program.
C、Replace the faulty mouse.
D、Remove any recently added hardware.

正确答案:B

第8题：

A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?()

A. Privacy filter

B. Refresh rate

C. Use a digital signal

D. Brightness

参考答案：B

第9题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？（）

A、Configuring the Windows Firewall exceptions.
B、Using Windows Messenger.
C、Configuring My Network Places.
D、Using Internet Explorer.

正确答案:B

第10题：

A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

A、Warn the user
B、Report through proper channels
C、Wipe the drive
D、Give the computer back to the user

正确答案:B

The technician is moving a user’

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