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A support technician wants to help a user, in a different ci

题目
单选题
A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）
A

Terminal Services

B

Remote Assistance

C

Routing and Remote Access Service

D

Remote Desktop

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相似问题和答案

第1题：

A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?()

A. Privacy filter

B. Refresh rate

C. Use a digital signal

D. Brightness


参考答案：B

第2题：

A call logging process would be used by a technician in order to:()

A. assign the appropriate status level for the problem.

B. create records which enable user authentication.

C. help maintain a balanced workload for the help desk technicians.

D. identify common problems among many users.


参考答案：D

第3题：

●Users also need (71) systems to help them explore the web and discover interesting data sources and interfaces that support different query and search paradigms.

(71) A．negative

B．adaptive

C．passive

D．adaption


正确答案：B
【解析】用户也需要适应性的系统以帮助他们探索网络、发现支持不同查询和搜索范例的有趣数据源和界面。

第4题：

Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

  • A、To help the technician learn how to perform the task 
  • B、To determine if the user is performing the task properly 
  • C、To determine if the user is authorized to perform the task 
  • D、To help the technician determine if there is a better way to perform the task in question 

正确答案:B

第5题：

For security reasons a network technician wants to install a Linux based email server, Microsoftweb services, and directory services on different servers.Which of the following technologies would be BEST to reduce hard ware costs?（）

A. VPN concentrator

B. Virtual servers

C. Wireless

D. Multimode fiber


参考答案：B

第6题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()

A. Put all other work orders on hold and assist the user with all their computer issues.

B. Have another technician take over support calls for this user.

C. Explain that the user needs to fill out a work order for the computer problems.

D. Ask the user to call another technician for more in-depth assistance.


参考答案：C

第7题：

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? ()

A. ESD mat

B. ESD wrist strap

C. Sealable plastic bag

D. Anti-static bag


参考答案：D

第8题：

Users also need(71)systems to help them explore the web and discover interesting data sources and interfaces that support different query and search paradigms.

A．negative

B．adaptive

C．passive

D．adaption


正确答案：B
解析：用户也需要适应性的系统以帮助他们探索网络、发现支持不同查询和搜索范例的有趣数据源和界面。

第9题：

A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend?（）

  • A、USB 1.1
  • B、eSATA
  • C、USB 2.0
  • D、IEEE 1394

正确答案:B

第10题：

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）

  • A、ESD mat
  • B、ESD wrist strap
  • C、Sealable plastic bag
  • D、Anti-static bag

正确答案:D

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