Document the process and update the baseline.
Test the theory of probable cause and verify with the software vendor.
Establish a plan of action to be included in the business impact analysis.
Implement the software manufacturer workaround.
第1题：
A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue.Which of the following is MOST likely causing this PC’s issue?（）
A. Faulty RAM
B. 240 volt Kitchen outlets
C. Power Brownouts
D. Excessive Heat
第2题：
第3题：
A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）
A. Allow the user to continue working
B. Check for viruses
C. Re-image the hard drive
D. Document time/date for later reference
E. Prevent users from accessing the PC
F. Turn off PC
第4题：
A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）
第5题：
After a user has upgraded to Windows Vista, it is reported that the animations on the GUI are extremely slow. Which of the following would BEST resolve the issue?（）
第6题：
A system has a TCPIP issue that is a known problem. The newest code from the support website has been downloaded to resolve the issue. Which of the following commands should be used to install the new code?（）
A.smitty install_commit
B.installp -ugV
C.installp -aX
D.instfix -all
第7题：
A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）
第8题：
A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）
A. Task Manager
B. Device Manager
C. DEFRAG
D. Event Viewer
第9题：
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
第10题：
A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）