Verify full system functionality.
Document the findings, actions, and outcomes.
Establish a plan of action to resolve the problem.
Question the user and identify changes the user has made to the system.
第1题：
Choose the most appropriate response to this customer inquiry: "When can expect the technician to arrive?"
A. I have no idea. I am not responsible for arrangement-making.
B. You are on the schedule. 1 can call you later with a more specific time.
C. He might be there sometime between 12:00 and 5:00.
第2题：
When you open a file or run a program in a computer, a window appears on the desktop of your computer. The(67)of the window indicates which program you are currently working in arid its color will become blue if a window is active. When you click on The(68), the window disappears and appears as a button on the taskbar. Clicking on a button in(69)will invoke a specific command.
A．control menu
B．control bar
C．title menu
D．status bar
第3题：
Since RAM is only active when the computer is on, your computer uses disk to store information even when the computer is off. Which of the following is true?(74).
A．When your computer is on, only RAM is used to store information.
B．When your computer is on, only disk drives are used to store information.
C．When your computer is off, only RAM is used to store information.
D．When your computer is off, only disk drives are used to store information.
第4题：
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）
第5题：
When determining a customer’s security requirements using the security site survey from the steps for success methodology， which three of theses should be included in the customer’s security policy and procedures？（）
第6题：
A. Use non-technical terms.
B. Use the appropriate acronyms.
C. Use proper technical terms.
D. Use email to ensure a written record.
第7题：
● Since RAM is only active when the computer is on, your computer uses disto store information even when the computer is off. Which of the following itrue? （74）
（74）
A．When your computer is on, only RAM is used to store information
B．When your computer is on, only disk drives are used to storinformation.
C．When your computer is off, only RAM is used to store information
D．When your computer is off, only disk drives are used to storinformation.
第8题：
When you complete Part 1, you will be able to learn().
A. to what do for specific hazards
B. what to do for specific hazards
C. what do for specific hazards
第9题：
A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）
第10题：
A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）