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A customer states their computer was fine until yesterday wh

题目
单选题
A customer states their computer was fine until yesterday when they heard a pop noise and thecomputer stopped working. Which of the following components should the technician test FIRST?（）
A

Main system board

B

Processor

C

Hard disk drive

D

Power supply

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相似问题和答案

第1题：

My brother has just arrived, but I didn’t know he ( ) to see me until yesterday afternoon.

A、come

B、came

C、was coming

D、is coming


参考答案：C
解析：过去进行时表示过去将来

第2题：

It was ()fine a day yesterday () we all went out for a picnic.

A、such...that

B、too..to

C、so...that

D、so that, /


参考答案：C

第3题：

—Why didn’t you come to my birthday party yesterday?—

A.Excuse me, my friend sent me a flower

B.Fine, I never go to birthday parties

C.Ha…ha, I don’t like birthday parties

D.Sorry, but my wife had a car accident


参考答案：D

第4题：

A customer receives a CD-RW disk from a computer vendor. The customer tries to read the disk in a computer with a 4X CD-ROM drive and is unable to read any information. The customer tries the CD-RW disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this problem？（）

  • A、The 4X CD-ROM drive has dirty optics or laser and requires cleaning.
  • B、The 4X CD-ROM drive needs to be jumpered to support CD-RW disks.
  • C、The 4X CD-ROM drive does not support the multi-read specification.
  • D、The 4X CD-ROM is fine， but the CD-RW disk has a flaw in its format.

正确答案:C

第5题：

Not until yesterday ___________ anything about the new English teacher.

A.have I learned
B.I learned
C.that I learned
D.did I learn

答案：D
解析：
考查倒装结构及时态。当Not until位于句首时，句子要用部分倒装的结构，其结构是：Not until+从句／表时间的词+助动词+主语+谓语。又因句子在叙述昨天的事情，用一般过去时，故选D。

第6题：

which of the following statements is not true?

A. The Northern states did not have racial discrimination.

B. Segregation laws continued to be enforced in Southern states until the 1950s.

C. The Northern states had outlawed slavery by 1830.

D. Slavery was finally abolished in the South in 1865.


参考答案：A

第7题：

A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）

A. Ask another technician who has worked with this computer previously to learn about any other prior issues.

B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.

D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.


参考答案：B

第8题：

David' s computer_____ yesterday.

A. steals

B. stole

C. was stolen


参考答案：C

第9题：

Why didn’t you come to my birthday party yesterday? --（）

  • A、Excuse me，my friend sent me a flower
  • B、Fine，I never go to birthday parties
  • C、Well，I don’t like birthday parties
  • D、Sorry，but my wife had a car accident

正确答案:D

第10题：

A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）

  • A、Download and install the correct video driver from the manufacturer’s web site.
  • B、Remove the video driver and reboot the computer.
  • C、Use the Driver Roll Back feature in Device Manager.
  • D、Go back to Windows update and specify the correct video driver.

正确答案:C

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