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问答题Practice 1　　● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.　　● Write a memo to staff:　　● explaining why the courses are necessary,　　● sayi

题目
问答题
Practice 1　　● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.　　● Write a memo to staff:　　● explaining why the courses are necessary,　　● saying which members of staff should attend,　　● announcing when the courses will start.　　● Write 40-50 words on a separate sheet.
参考答案和解析
正确答案： 【参考范文】
Memo
To:
From:
Date:
Subject:
Memo
To: All staff
From: The Training Manager
Date: 1 March, 2012
Subject: A Foreign Language Training Course
I was told a foreign language training course needs to be organized for some employees because of the large export order we received recently. It will start next Monday. Those who are involved in the orders should attend the course.
解析： 暂无解析
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相似问题和答案

第1题：

问答题
Practice 5　　● You are on a business trip to one of your company’s factories in Paris to inspect some machines in trouble. You are asked to report to your Department Manager about your work progress there.　　● Write a memo　　● telling him what you have done so far,　　● stating what the trouble is,　　● saying what you are going to do next.　　● Write 40—50 words on the opposite page.

正确答案： 【参考范文】
To: Mr. Bill Gates
From: John Black
Date: 2 March 2009
Subject: Work Progress
I’ve been inspecting the machines which are reported to be in troubles since the day I arrived in Paris. It turns out that something goes wrong with the engines, so I decide to call the machine manufacturers tomorrow and ask their technicians to do something about it.
解析： 暂无解析

第2题：

问答题
Practice 5　　● The company you work for has decided to join a scheme in which members of staff exchange places for six months with people from other companies overseas.　　● The Chief Executive has asked you to suggest which members of staff should be the first to take part in this scheme and why.　　● Write your proposal for the Chief Executive:　　● suggesting which members of staff should be chosen and why they are suitable　　● describing what their current responsibilities are　　● explaining what these staff could learn from the exchange scheme　　● outlining the benefits to the company as a whole of its participation in the scheme.　　● Write 250~300 words on the separate answer paper provided.

正确答案： 【参考范文】
Subject: Choosing employees for staff exchange scheme
As requested, I am submitting this report so as to give recommendations on selecting members of staff as the first to participate in a scheme in which members of staff exchange places for six months with people from other companies in England.
As for the ideal candidate, he or she will be a qualified accountant with no less than 3 years’ hands-on experience. He/she is expected to be confident and possesses excellent interpersonal and communication skills in English language. It will be an asset if he/she has a good understanding of American environment and culture.
I believe that most of the junior managers at the financial department are qualified for this scheme, for they can meet the requirements and obviously have an edge over staff of other departments. Their responsibility is about the financial control of the businesses, which includes accounting matters, cash flow management and negotiation with suppliers. Moreover, they can offer commercial support to the local managers and are heavily engaged in operational level, while managing overseas
With this scheme, staff will be more exposed to a different environment, which is bound to broaden their horizon, improve their English and sharpen their skills. I am certain that staff will have an indepth knowledge of and exposure to managing overseas businesses. Surely it would turn out to be a most rewarding experience to them as well. Exposed to different culture, the selected members will be able to share their knowledge with those never been out of China.
Providing staff with a unique experience of working overseas will boost their morale and make them valuable assets for the company. Their knowledge can also be used to expand operation home and abroad. Therefore, it will end up benefiting the company greatly.
解析： 暂无解析

第3题：

Write a memo in about 50 words. You are Human Resources Manager. Your company is going to provide the staff with training in E-Commerce. There will be two course levels: intermediate level and advanced level. The training course will be given on Saturdays for five weeks. Write a memo to department managers: ·Informing them of the coming training course; ·Asking them to encourage the staff to participate; ·Asking them to help obtain the names of the interested staff.
To: Department Managers
From: (your name)
Subject: E-Commerce Training Course
Date: April 18, 2013
From March 20 an E-Commerce course will be held on Saturdays for five weeks. There will be 2 groups: intermediate level and advanced level. Please encourage your staff to attend the training course and send me the names of all interested staff by next Friday. These staff will take a test the week before the training course starts.
略

第4题：

问答题
Practice 4　　● A foreign business associate is visiting your company for three days. You have been asked to organize the visit and plan appropriate entertainment.　　● Write a letter to the visitor outlining a timetable for the visit and describing the activities you have planned.　　● Write 200-250 words on your Answer Sheet.

正确答案： 【参考范文】
Dear Richard,
Further to our discussion of 6 May, I’m writing to present the scheduled programme during your visit to our company(12—15 May). I‘ll be waiting at the airport on Tuesday morning. If the airliner arrives on time, I’11 take you right to your hotel. Then you can have a rest and refresh yourself. As Mr. Cooper desires to see you before the meeting, you will have a private talk. After that we’ll travel to the company site for the meeting which according to the schedule will run form 15:30 to 17:00. Since that will be a busy day, I recommend a complete relaxation at a nearby entertainment centre. Wednesday’s meeting is due to start at 10:00a.m. A limousine has been arranged to collect you from the hotel at 9 : 40a.m. As the meeting will last for a whole day, we will have a working lunch. When work’s finished, you’11 have some free time at your disposal before attending a welcome banquet to be held at The Sheraton Hotel at 19: 00.
We have enter your name for the Tennis Tournament (9:30 a.m on Thursday morning). Mr. Cooper will pick you up at the hotel at 9:00a.m. Then there is a cocktail party at 12:30 a.m, which some important local government officials will attend.
A sedan will pick you up at your hotel at 9:50a.m on Friday morning to send you to the airport in time for your return flight at 11:50a.m. I’m looking forward to seeing you on the 12th. At the meanwhile, if you have any questions, please do not hesitate to contact me at 01082253922.
Yours sincerely,
Mary Young
Personal Assistant to Mr. Cooper
解析： 暂无解析

第5题：

问答题
Practice 6　　● You are the line manager in a large company. You have been informed that your marketing manager had an outstanding performance and deserved a reward.　　● Write a memo to him:　　● informing him about the reward　　● explaining why the reward is given　　● saying what the reward is going to be　　● Write 40-50 words.

正确答案： 【参考范文】
MEMO
To:
From:
Date:
Subject:
To: Marketing manger
From: The line manager
Date: 7 January
Subject:
I am obliged to announce that there will be a reward for you. Thanks to you excellent work, our company has seen a remarkable raise in sales, since you took up the post as the marketing manager. So, you are getting a bonus of 12,000 dollars Keep with the good performance record, more rewards will go to you. Enjoy!
Thank you.
解析： 暂无解析

第6题：

问答题
Practice 5　　● Your company has decided to invest some of this year’s exceptionally high profits in one of the following areas:　　● New company buses　　● Culture comparative Courses　　● Special bonus payments.　　● You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively.　　● Write 200-250 words on your Answer Sheet.

正确答案： 【参考范文】
Introduction
The purpose of this report is to analyze how the company should reinvest its profits this year. Options under consideration include purchasing new company buses, providing language training courses and paying special bonuses.
Findings
Options under consideration
New company buses
Despite that the motorcade of company buses are aged, they are still good enough to use. They are equipped with comfortable sofa seats, air-conditioning system and even karaoke. Therefore, their hardware is definitely not out of date. In addition, engines of these vehicles were only replaced last year, and they all came from Bolvo which run very smoothly. As a result, new company buses would be out of the question.
Culture comparative courses
Since the company is planning to increase its international market shares, especially in China and Japan, attending culture comparative courses would be very help for employees to deal with business partners and customers in those regions. Furthermore, courses would also increase cohesion, that is to say, staff members would get on with each other as classmates. They would certainly keep in memory this special period of happy time for many years to come. Therefore, the idea of investing in culture comparative courses is not bad.
Special bonus payments
As is known to all, special bonus payments would stimulate motivations. However, they would not have immediate improvement on the company’s overall performances. In addition, there’s also a potential hazard regarding the resentment of stall ineligible for the payments. If a precedent for future payments is set, think about what we shall do then to boost the morale in a rainy day. Therefore, it would be unwise to invest in bonus payments.
Recommendations
To conclude, investing in culture comparative courses will achieve a win-win situation for both the company and staff. It is recommended that the company arrange courses in Chinese and Japanese for employees who have contact with partners and customers in the above regions. As for other members of staff who are interested, they should also be encouraged to participate in.
解析： 暂无解析

第7题：

问答题
Practice 7　　● You are the Chief Accountant for an Import-Export Agency. You have seen an advertisement for a short training course about a new financial management program.　　● Write a memo of words to your boss to include:　　● a request to go on the course　　● some details about the course (e. g. date, cost)　　● why you think the course will be useful.　　● Write 40—50 words on a separate sheet.

正确答案： 【参考范文】
To: The General Manager (or similar title)
From: Chief Accountant
Date: 14 April, 2005
Subject: A Useful Finance training course
I would like to participate in this course about a new financial management program. The course is on 23 April and costs US $500. I deem that attending this course will help me to do my job better and more effectively in future.
解析： 暂无解析

第8题：

Write a memo in about 50 words. You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department, ·informing her you have received over 100 applications and have selected 10 candidates for interview, ·telling her you will write to the candidates inviting them for interview, and ·asking her to tell you the time and the place of the interview.
To: Miss Kate Bush
From: your name, Personnel Manager
Subject: IT Department job interview
Date: April 18, 2013
I have received over 100 applications for the three new positions in the IT Department and have put together a short list of 10 candidates. I will shortly write to the candidates inviting them for interview. Please let me know when and where you would like the interview to take place so that I can inform the candidates when I write to them.
略

第9题：

问答题
Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.

正确答案： 【参考范文】
Dear Mr. Green,
We have received your letter with respect to the delay of the order dated Oct.24, 2012, and on behalf of our company I would like to express our apologies to you.
As a matter of fact, we have sent commodities on time in line with our contract. However, there was something wrong with the shipment. Owing to the bad weather, the shipment has been greatly postponed. At the moment, even though we took urgent measures to make up for the delay, the consequence was still unsatisfactory.
Since being informed about the delay in delivery, we were quickly aware that this would give rise to great inconvenience and trouble for you, which would have a negative effect not only on the sales, but also on your customer relations and your company’s fame. As a result, our company is willing to take the responsibility and do all we can to make up your losses. In order to compensate for this order, our company offer 10% off the freight in delivery. Although we would endure a big loss, that would not be a problem with us. In addition, we will find some backups in case transportation fails again.
All in all, we have paid our immediate attention to this matter and given promise that everything will return to normal. We hope this matter will not influence the cooperation between you and us.
I do hope that you will accept our apologies.
Yours sincerely,
Will Smith
解析： 暂无解析

第10题：

问答题
Practice 4　　● Your manager is keen to improve work efficiency among the staff. He has asked you to introduce to your fellow staff members practices to improve time management.　　● Write the report for your manager, including the following information:　　● the importance of planning work time effectively,　　● practices to improve time management,　　● steps to follow in carrying out the practices.

正确答案： 【参考范文】
To: Manager
From: Will Smith
Date: Oct.23, 2012
Subject: Time Management
Introduction
I am glad to be tasked with this report on improving the efficiency of our work. I am with you that because of the fact that we do not plan our time well, we are not highly efficient. As a famous saying goes, “Time passes very fast, however, it is fair to everybody, not giving one a second more, and also not giving others one second less. It all depends on how you can make use of it.” As a result, if we can improve our time management skills, we could do our jobs efficiently, punctually, and also easily.
Recommendations
There are many means of helping us plan our working time. The best way to realize this is to get every staff to have their daily, weekly, and even monthly work plan. Therefore, it is necessary for us to look at our yearly performance goals, and break it into a monthly plan, i.e, within this month we will need to finish a certain task. People can by themselves decide on which date they would like to work on this. To manage time also means that we will need to handle interruptions. I would propose to our people that we cope with them, but also we need to remember our priorities, our monthly and yearly objective. If they have difficulty balancing them, I recommend that they let you make decisions for them.
The calendar function of Microsoft Office Inbox can do people a favor to plan their time. They will be suggested to put in calendar their planned job and task so that we can take a look and see whether they are doing it well or not.
解析： 暂无解析

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