第1题：
Which program is found in Training and Events contains information about certification andadditional Cisco educational resources that enable you to further your professional opportunities？（）
第2题：
You work as a network technician at Company. Your boss， Mrs.， is interested in the Cisco Compatible Extensions program. What are three features of this program？ （）
第3题：
Write a memo in about 50 words. You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department, ·informing her you have received over 100 applications and have selected 10 candidates for interview, ·telling her you will write to the candidates inviting them for interview, and ·asking her to tell you the time and the place of the interview.
To: Miss Kate Bush
From: your name, Personnel Manager
Subject: IT Department job interview
Date: April 18, 2013
I have received over 100 applications for the three new positions in the IT Department and have put together a short list of 10 candidates. I will shortly write to the candidates inviting them for interview. Please let me know when and where you would like the interview to take place so that I can inform the candidates when I write to them.
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第4题：
第5题：
Your Windows 2000 Professional computer contains a 166 MHz processor 64 MB of RAM and 750 MB of free disk space. You have installed a number of applications on your computer including a word processing program， a spreadsheet program， a third party scientific application and a multimedia player. You notice that when you have several of these applications open simultaneously the performance of your computer is noticeably slower. You run system monitor notice that the processor time and queue counters are showing high readings was blue and red line touching 100%. What should you do to solve this problem？（）
第6题：
You run a Windows Defender scan on your computer. You notice a valid program listed in Quarantined Items. You need to use this program on your computer. What should you do？（）
第7题：
You run the English （US） edition of Windows 2000 professional on your computer. You are developing a product installation document that has text in both English and Spanish. The word processing program you are using is a Windows 16-bit character-based application. You start theword processing program and complete the English Portion of the document. You then install Spanish as a language group by using Regional Options in Control Panel. However， You cannot use Spanish to complete the Spanish portion of your document. What should you do？（）
第8题：
Write a memo in about 50 words. You are a department manager. A new copying machine has been installed in your department. Write a memo to tell your staff members to be careful in using the newly-installed photocopier. Your instructions should include the following particulars: ·Ask them not to use it for too long at a time. ·Ask them to switch off the machine after use. ·Encourage them to offer suggestions for the care of the machine.
To：all staff members
From：department manager.
Subject：the proper use of photocopier
Date：18 April，2013
Recently a new copying machine has been installed in our department.This has brought US much convenience at work.In order to keep US benefiting from this newly installed photocopier，all of us must operate it in a proper way so that the photocopier can function smoothly.
I would like to suggest the following：
A.Do not use if for too long at a time since long-time operation without stop is likely to lead to breakdown of the machine.
B.Remember to switch off the photocopier after use for the reason of safety as well as saving electricity.
It is our common responsibility to keep the photocopier in a good condition.Any suggestion for the good care of the machine is welcome.
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第9题：
第10题：