违法和不良信息举报 联系客服
免费注册 登录

Practice 2　　● A customer wrote a letter of complaint because

题目
问答题
Practice 2　　● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit.　　● Write a letter to Mr. Sholes:　　● Apologising for the mistake made by your side;　　● Telling him how this happened;　　● Offering compensations to the client.　　● Write about 60—80 words.
参考答案和解析
正确答案： 【参考范文】
Dear Mr. Sholes,
We’re writing concerning your letter of 21st June. I feel deeply sorry for the serious mistake happened. To our utter surprise, there was something deadly wrong with our calculation results. Our accountant was such careless that he let something like this occur.
We’ll send you a cheque of $500 within today. As a compensation for your trouble, we would like to provide you with a special discount of 40% for your next stay, I must apologise to you again for our terrible mistake.
Faithfully Yours,
Jim Smith
解析： 暂无解析
如果没有搜索结果或未解决您的问题，请直接 联系老师 获取答案。
相似问题和答案

第1题：

Who probably wrote the letter?

A. An editor.

B. An artist.

C. A reporter.

D. A reader.


正确答案：A

第2题：

When I found quite a few pages()in the dictionary, I wrote the bookstore a letter of complaint.

A.missing

B.lost


正确答案: A

第3题：

Prior () his departure, he wrote a letter to his mother.

A.of

B.from

C.to

D.in


参考答案：C

第4题：

A customer has ordered a rack， a p650， two p630s， and two p615s.  During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit.  However， the specialist knows that the p650 will be racked， but the other systems will arrive separately.  In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）

  • A、Because additional systems would require more power receptacles
  • B、Because the customer may need to do additional facilities planning
  • C、Because the customer needs additional funding to cover the services
  • D、Because postponing the eventual discussion will likely lead to customer dissatisfaction

正确答案:D

第5题：

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, Write an email to the customer service center to

1) Make a complaint and

2) Demand a prompt solution

You should write about 100words on ANSERE SHEET 2

Do not sign your own name at the end of the letter, Use "zhang wei "instead.


正确答案：
Dear Sir or Madame,
　　 As one of the regular customers of your online store, I am writing this letter to express my complaint against the flaws in your product—an electronic dictionary I bought in your shop the other day.
　　 The dictionary is supposed to be a favorable tool for my study. Unfortunately, I found that there are several problems. To begin with, when I opened it, I detected that the appearance of it had been scratched. Secondly, I did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise. What is worse, some of the keys on the keyboard do not work.
　　 I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products. You can either send a new one to me or refund me my money in full.
　　 I am looking forward to your reply at your earliest convenience.
　　 Sincerely yours,
　　 Zhang Wei

第6题：

What dose “End” at the end of the letter mean?

A. Something attached to the letter.

B. A complaint to the toy company.

C. A hidden message

D. An encouraging response.


正确答案：A

第7题：

The purpose of a collection letter is to ( ).

A. persuade a customer to buy a product

B. give a discount to a potential customer

C. ask a customer to pay a past-due bill


参考答案：C

第8题：

Part A Directions:

On your way from Beijing to Paris, you lost you luggage carried by the airline. Write a complaint letter to the service center of the Airline. In your letter, you should tell them

1) what happened to your luggage,

2) what your luggage is like,

3) what compensation you expect.

You should write about 100 words neatly on ANSWER SHEET 2. Do not sign your own name. Use “Li Ming” instead. You do not need to write the address. (10 points)


正确答案：

二、      参考范文

Dear Sir or Madam,

I am writing because I need to complain to you about what happened to my luggage carried by your airlines. On Friday, June 2, 2006, I traveled on your airlines from Beijing to Paris.  When I went to pick up my luggage in Paris, I was informed that it was missing. The lost luggage is a black suitcase, 50 cm in length and 30 cm in width, in which there are five volumes of valuable research papers. If they cannot be found for me, I am sure that you will agree to pay me ￥1000, the estimated worth of my luggage on my claim ticket, to compensate for my great loss.

I have always enjoyed the good service of your airlines, and I look forward to receiving the same kind of good service in this matter.

Sincerely

Li Ming

第9题：

Mary forgot（）a letter to her mother, so she wrote to her just now.

  • A、writing
  • B、to write
  • C、having wrote
  • D、to have written

正确答案:B

第10题：

Identify two correct statements to complete the sentance. In a Coherence implementation， it is a best practice to implement PortableObject on all customer objects because：（）

  • A、 it leverages Java’s built-in serialization
  • B、 it provides a more efficient serialization of the object
  • C、 it allows the object to be shared across applications
  • D、 it allows the object to be shared across programming platforms

正确答案:B,D

更多相关问题
相关内容