Yes, but are you sure you can help me?
Oh, yes. Do you have tennis shoes?
Well, I’d like one chicken burger and a cup of coke, please.
Oh, yes, I do. I’ve been walking around in circles. I can’t seem to find the train station.
第1题：
A、hesitate
B、hate
C、hasten
D、habitat
第2题：
询问用户需要办理什么业务，以下说法正确的有( )。
A.Anything I can do for you?
B.Hello, can I help you?
C.What can I do for you?
D.Excuse me a moment, please
第3题：
A.Excuse me, I’d like to buy a pair of sports shoes.
B.Hi, there. I’m glad to introduce myself to you.
C.I need some information on the advertising rates of your magazines.
第4题：
You need to remove any Microsoft Windows Internt Explorer 7 add-ons in Microsoft Windows Vista Computers that do not have prior approval from the following authorities: Microsoft System manufacturerService providerWhat should you do?（）
A.A
B.B
C.C
D.D
第5题：
A、What can I do for you?
B、Can I help you?
C、May I help you?
D、Can I be of any service to you?
第6题：
Excuse me. You must be Mr. Liu Hua from China?()
A. How do you do?
B. Yes. Nice to meet you.
C. Thank you.
第7题：
Salesman：______
Customer：Yes. What size is that green T-shirt?
A、Anything I can do for you?
B、Do you want to buy anything?
C、Excuse me， what are you doing?
D、Are you just looking around?
第8题：
听力原文：W: Excuse me, do you have any batteries? I need some to my radio, because mine isn't working.
M: Sure. They are over there, next to the pens on the desk next to the bed.
What does the woman want?
A．A radio.
B．Some pens.
C．Some radios.
D．Some batteries.
第9题：
The main reason why people fail to act when they stay together is that______.
A) they are afraid of emergencies
B) they are reluctant to get themselves involved
C) others will act if they themselves hesitate
D) they do not feel any direct responsibility for those who need help
第10题：
You send a remote assistance invitation for help.You need to open a personal document without allowing the help desk to view the document. You also need to ensure that the remote assistance session remains connected.What should you do?（）
A.A
B.B
C.C
D.D