英译中：Please contact us if you have any problems, sir. We’ll do our best to help you.

A You are welcome. You can visit us any time you like. ;

B That’s alright. I’ll wait for your reply as soon as possible. ;

C Sure, we will try our best jointly to deal with the issue.

CLERK: Hello, Big City Electricity, how may I help you today

PETERS:__1__.

CLERK: May I have your account number

PETERS: Certainly, it’s 4392107.

CLERK: Thank you, is this Mr. Peters

PETERS: Yes, this is Mr. Peters.

CLERK: Thank you. What can I help you with

PETERS: ___2_.

CLERK: I’m sorry to hear that___2_.

PETERS: The bill is 300% higher than last month.

CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.

PETERS: OK, Thank you for your help.

CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity

PETERS: I usually pay about $50 a month.

CLERK: Thank you.___4_

PETERS: $200. I can’t understand why.

CLERK: Yes, Mr. Peters. Was your usage different in any way

PETERS: No, it was an average month.

CLERK: I’m sorry there certainly seems to be a mistake.

PETERS: Well, I’m happy you agree with me.

CLERK: I’ll contact a service representative. And what’s your phone number

PETERS: 408-533-0875

CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.

A. I think I’ve been overcharged for the past month.

B. I’m terribly sorry about the mistake.

C. I’m calling concerning my electricity bill.

D. And how much did we charge on this bill

E. Why do you think we charged you too much

Waiter: Hello, sir. ?

Customer: Could you give us a second, please?

Waiter: Sure.

A． Are you ready to order

B． How can I help you

C． Ready to take my order

D． Can I do you a favor

Dear Mr Davis,

We are glad to (1)()you that 100 cases of hand drills you shipped to Sydney on 1st July have arrived in (2)()condition. It shows that you have made great (3)()in packing.

As for the hand drills to be shipped to us, we would like you to have them packed in boxes of 2 dozen each, 50 boxes to a (4)()case. We are certain that you will give special care to the packing in order to avoid any damage in the process of (5)().

Please let us know by cable if you can meet our requirements.

Regards,

Emily McPhee

Sales Director

阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。

Dear Sirs,

Account No.8756

1.{A;B;C;D;E}

2.{A;B;C;D;E}

3.{A;B;C;D;E}

4.{A;B;C;D;E}

5.{A;B;C;D;E}

A、Your prompt attention to this matter would be greatly appreciated.If you have any questions regarding this account, please contact our office as soon as possible.

B、Regards,

Lily

C、Please note that your account No.8756 was already a month overdue.As you are usually very prompt in settling your accounts, we wonder whether there is any special reason.

D、If payment has recently been made, please accept our thanks and ignore this reminder.

E、We think you may not have received the statement of account we sent you on August 30 showing the balance of US$ 80,000 you owe.We are sending you a copy and hope it may have your early attention.

If you have any questions here, please tell us. We' ll all be()to help you.

A. ready

B. already

C. readiness

______ problems you have, ask Harry here to help you. He knows everything.

A. However

B. Whatever

C. Whenever

D. Wherever

As you will see in our price-list, we have offered very competitive prices, supplying you our best quality goods.We solicit that you will favor us with your orders, which shall always have our best attention.(英译中)

We should very much like to help you in this matter, but we have already cut our prices down to the absolute minimum.We think you will find that our competitors are offering a product of considerably lower quality in order to compete at this price.(英译中)